Newest update address issue

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  • Problem
  • Updated 5 years ago
  • (Edited)
Just got an update of covenant eyes. My tablet I am able to turn on accessibility my phone unable to turn on accessibility. I slide the toggle the screen comes up what covenant eyes needs to do, with OK or cancel at the bottom. When I press OK nothing happens. When I press cancel cancels out.
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jason rhoads

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Posted 5 years ago

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Annelise, Official Rep

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Hi Jason,

With the newest release for android we have had some users experience issues after upgrading. The easiest solution we have found is to uninstall and reinstall the application. This should resolve the issues you are currently experiencing. However, if this issue persists after uninstalling and reinstalling please contact our Customer Support at 877-479-1119 and we'll assist you in resolving the issue.