Need to sign in every day

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  • Updated 2 years ago
On my son's laptop (running Windows 7), we have it set up to automatically sign him in. Each morning, though, I have to come put in the password to sign him in so he can use the internet. We don't have this issue on our desktop computer. We have CE version 7.2.81.

Can you help us figure out what's going on?

Thanks,

Susan Evans
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Susan Evans

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Posted 2 years ago

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Mark Donovan, Quality Assurance Analyst

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Hello Susan,

Before we get too far into it, what exactly occurs with his laptop overnight? Does your son put it to sleep? Does he shut it down? Does he manually sign out of the Covenant Eyes software when he's finished using it for the night? Does he get this same problem when he first uses the device when he comes home from school or another situation where he hasn't used his laptop for hours? Are there any other actions typically performed that would be relevant to the behavior of the device in the morning?

No need to answer all of these questions, I'm just trying to ask questions to get you thinking and get some sort of a list of typical actions so I can try to see what might be causing the problem.
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Susan Evans

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Hi Mark,

Thanks for responding so quickly! 

Some more info.:
-He shuts off the computer at night.

-We have time limits set with CE, and so internet goes off at 10:00 p.m. If he is still online (usually with flight simulator program) he'll get a CE message saying that internet time is ending - or something to that effect.

-He does not sign out of CE manually.

-He just told me that he used to (months ago) be able to come back in the morning, refresh CE, and he would automatically be signed in. We can't think of any changes we made that would have affected this; the only thing we've done (besides update CE version yesterday) is make occasional changes to the times allowed.

-If he shuts the computer down to take it with him to a math tutoring session, then 95% of the time, he is still signed in when he gets there and turns on the computer. A few times, though, he would find that he was signed out and wouldn't be able to get online.

Aside...in the past, this would happen occasionally with our desktop, but it's been a year or more since we had that issue with the desktop.

Thanks...
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EricP

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Hi Susan. I do not work for Covenant Eyes, I'm just another customer.
On the laptop, find the blue-and-white CovenantEyes icon in the Windows System Tray.  You may have the SystemTray set to automatically hide all its icons, but it's possible to set up the System Tray (usually lower right hand corner, at the bottom) to show its icons automatically.

Anyway, find the bule-and-whit CE icon in the System Tray. Right-click on it. An option list should appear. The 4th line from the top should say "Automatically sign me in" and should have a check mark beside it. If it doesn't, then check it.

Hope this helps.
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Susan Evans

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Thanks so much for the idea; we've done that, and it still somehow signs him out.
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Mark Donovan, Quality Assurance Analyst

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I entirely missed your response, Susan. Apologies on the delay.

In any event, if you've set up time limits for your son, that'd be what's logging him out every night-when our software hits the limit it automatically logs a user out of our software and they must then input their username (this is generally pre-filled) and password to sign back in. To my knowledge this has been the way our software has functioned for years now, and I double-checked that by testing a few older versions, which confirmed that.

I don't know what to say about your son refreshing our software and getting signed in. That should never have worked for him. In fact, a user should not be able to refresh our software when they are signed out-a profile isn't signed in to be refreshed. The menu option should be grayed out. Otherwise, he would already be signed in, and have no need of refreshing to get online. My opinion would be that if that was working for him, there was something off in our software at the time.

I'm not certain why your son might be signed out sometimes when he attends a math tutoring session. Is it possible that the tutoring session has some sort of a hotspot connection, similar to a coffee shop or a hotel, where you have to log on to a website before you gain full internet access? If so, that might be impacting our software's ability to sign in automatically.

In any event, all of this is simply explaining how our software works, and not finding a solution for you. I would recommend one of the following two actions to alleviate this:

1. Make sure your son shuts down his computer BEFORE he hits the time limits. If his time limit is set for 10 PM, make sure he knows to shut it down by, say, 9:45.

2. Allow your son to set his own password for usage. If I may ask, what is the reason that you like to ensure that he doesn't know his password?
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Susan Evans

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Hi Mark,

We'll try your suggestions. As for #2, I didn't know he could set his own password for usage! The only password we knew about is the one I have as a parent, to set limits, get reports, etc. I'll see if I can figure out how to set up a usage password; if I can't, you might hear from me again! :)

Thanks,

Susan
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Susan Evans

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Mark,

We are all set; I switched to a Family Account, and he now has his own user name and password. I appreciate your help!

Susan
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Mark Donovan, Quality Assurance Analyst

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Great! I'm glad I could help you out, Susan!