mitchellpstevens

  • 1
  • Problem
  • Updated 10 months ago
Hi, I am having an issue specifically with Chrome. I am running the newest version of CE, but in Chrome the websites on my blocked list are not getting block. When I try these same websites in safari, they do get blocked. Any ideas how to fix this?
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Mitchell Stevens

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  • frustrated

Posted 10 months ago

  • 1
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Syd, Official Rep

  • 106 Posts
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Hello Mitchell Stevens,
     Thank you for posting in this forum and using Covenant Eyes! I apologize that sites are not blocking in Google Chrome. In my experience, clearing the browsing history in Google Chrome, then restarting your computer, often resolves this issue.

To clear browsing history in Chrome:

1. Open Chrome
2. Hit the three vertical dots in the top right-hand corner of Chrome
3. Select History from the menu
4. Select Clear browsing data from the menu on the left-hand side of the new window
5. In the Clear browsing data window, select the beginning of time from the drop down menu
6. Place a check next to Browsing history, Download history, Cached images and files, and Hosted        app data 
7. Select the blue Clear Browsing Data button from the bottom of the screen
8. Close Chrome
9. Restart your Mac

If the steps above do not resolve your issue, feel free to call Covenant Eyes Customer Service at 989-720-8000.

I hope this helped,

Syd
Covenant Eyes Customer Service Rep.
M-F 8:00am-11:45pm
Saturdays 10:00-5:45pm
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heydonnieray

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I've been having this same issue.
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Syd, Official Rep

  • 106 Posts
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Hello heydonnieray,
      Please attempt to clear browsing history in Chrome, as I stated above. If this does not remedy your issue, feel free to post in this forum or call Customer Service at 989-720-8000.


Best Regards,

Syd