I'm trying to use my laptop microphone for a Spanish course and it won't work. There's a little CE picture on the error box so I'm guessing that's what is blocking it. How can I disable it? I'm one of the administrators on our account. Thanks!
Hi, Julie. When I first saw that icon, I, too, thought it was a CE icon. It looks incredibly similar to our logo. In this case, it isn't. I am 99% sure that we don't have anything to do with the non-functional microphone in your case. However, if you'd like to uninstall just to be sure, you can obtain an uninstall code online here. Otherwise, you can call customer support, and they can walk you through it. 877.479.1119 I hope that helps.