macOS High Sierra

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  • Updated 4 months ago
Any news on a beta compatible with macOS High Sierra?

I'm pretty sure it worked when I upgraded from Sierra to High Sierra but I've just re-formated and reinstalled the OS and now the installer won't let me install it because "this version of Covenant Eyes is not yet compatible with Mac OS 10.13".

I feel like if I could just get it installed it would work, since it was working before. Any word on when support will be released or any workarounds where I could install it via command line?
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SF

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  • hopeful

Posted 7 months ago

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Annelise, Official Rep

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Hello SF, 

Thank you for your post! At this time there is no news on a beta version that is compatible with 10.13. Unfortunately, I'm not sure how long our current version would have work on your computer running High Sierra or if all parts were working when Covenant Eyes was running with the OS. Presently we do not have any workarounds in place for users running 10.13. We will keep our users up to date on any new betas that will be compatible with the upcoming 10.13 beta.

I apologize that we do not have a solution at this time, but feel free to call our Customer Service at any time to get updates. We can be reached at 877.479.1119.

Best regards,
Annelise
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Josiah Dasher

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Prepping for the release of High Sierra on Tuesday, was just curious if there's any update on a 10.13 & iOS 11 compatible Covenant Eyes version? Thanks!
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Annelise, Official Rep

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Hello Josiah,

Thank you for your questions! For both High Sierra and iOS11 we have versions in testing. Both are looking very promising with hopes of a release in the near future. Unfortunately, I do not have an ETA on those releases, so I would hold off on those upgrades for now if you can. I would be more than happy to update on this thread once those releases are available! 

If you have any other questions please feel free to contact our Customer Service at 877.479.1119.

Best regards,
Annelise
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Andrew Hayes

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Hi there! 
This might need to be publicised, as I would assume many many people will get an email from Apple telling them to upgrade next week. 
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Josiah Dasher

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Not even next week—today! I'm hoping that unofficially the current versions will still work for those who upgrade, but I'll wait for a confirmed version before upgrading myself.
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Robert B, Official Rep

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Hello Mac Users,

We'll be rolling out a release for High Sierra very soon! Because the current default download (CE 2.8.8) is NOT compatible with that OS, our Developers have been working on the next version of Covenant Eyes for Mac. They have modified the program to work with OS High Sierra and to improve hotspot detection. Be on the lookout for the CE 2.8.9!

Robert
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Josiah Dasher

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Does the same go for the current mobile software version and it's functionality on iOS 11?
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Robert B, Official Rep

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Josiah,

Thanks for asking. The current CE app for iOS (3.3.2) has been tested with iOS 11 and it worked fine. The compatibility is there.

Btw, CE 2.8.9 (beta) is available on the Downloads page for Mac users. Any early-adopters are encouraged to give it a go!

Thanks again for asking,

Robert
(Edited)
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Josiah Dasher

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Thanks for the consistently quick replies, Robert. Glad to see the beta out, enjoying a good experience with CE on iOS 11 so far.
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funkydan2

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Thanks heaps for getting this out.

I've noticed a problem since upgrading to High Sierra with CE 2.8.9 (just updated to the latest, non-beta release). I can't search for places in Apple Maps. The problem happens on both my mac mini and my wife's macbook, both running CE 2.8.9.

I've posted about this on other forums and had no responses - so the only thing I can think is that it's not a wide-spread problem, and possibly is related to Covenant Eyes (though I can't see why!).

So - has anyone else got problems using Apple Maps, and also adding locations to calendar events in High Sierra?
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Josiah Dasher

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Interesting! I never use Apple Maps, so hadn't noticed, but I just went to try it and it's exactly what you described, no ability to search within the app. I didn't try adding locations to calendar, but I'm definitely reproducing the issue you're experiencing.

I'm still running version 2.8.9b26.
(Edited)
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Robert B, Official Rep

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funkydan2 & Josiah,

Thanks for posting! I know of one other case of this. So I'm going to get your comments in front of the Developers. It should help bump it up the priority list.

Thanks again for posting,

Robert
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funkydan2

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Thanks for checking and confirming Josiah, and for getting this to the dev's Robert.

For more info, the CE build number is 0208.09.97.

I upgraded to the Beta of 2.8.9 before upgrading from Sierra to High Sierra.
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funkydan2

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YAY
The latest point release of High Sierra (10.13.1) has maps and calendars working again. CE hasn't been updated. Not sure if the problem was with macOS, or with CE - but at least it's working for me now!