MACBOOK Pro quirk

  • 1
  • Problem
  • Updated 1 year ago
Dear Sirs, I'm using CE on a macbook pro. There are times when my teen is using the computer and the CE app is trying to log in. While the progress wheel spins, she is able to access any site, regardless if it has been blocked or not. Also, the sites she accesses while the progress wheel spins are not included in the activity report. The only remedy for this that I've found is to re-start the computer, then everything works as expected. Please let me know if you need any details like operating system and system configuration. Your product is FANTASTIC and I wish it were bundled in with every ISP across the country.
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David Batiz

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Posted 1 year ago

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Robert B, Official Rep

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David,

Thanks for the kind words, we appreciate them!

If you're not able to call us at 989-720-8000, then please provide the following info here or via email (support@covenanteyes.com):

 - Mac OS
 - version of CE
 - using CE filter?
 - use of another filtering program?
 - using Mac's Parental Controls?
 - do you use an anti-virus program?

We look forward to serving you,

Robert

* Our call center is open Monday - Friday, 8:00 am - 11:45 pm (EST) and Saturdays, 10 am - 5:45 pm (EST).