Thanks for using Covenant Eyes and for using the forums.
The first sentence "Could not connect to server" is the meat of the message. And, while informative, by itself it does not tell us exactly what's causing the CE program to not connect to the server.
It would be great if, at your convenience, you would call us. The goal of the call would be to collect some diagnostic information from your device. We would then pass that info to the Developers who can get to the root of the problem.
To set up a time for that you can email me at firstname.lastname@example.org or call 877-479-1119 and any member of the Customer Service Team will be able to help you.