Loss in internet browsing speeds - please help!

  • 2
  • Problem
  • Updated 5 years ago
Hello,

Have been experiencing a severe loss in performance of internet speeds, both uploads and downloads on my internet browsing.

Please let me know if there are any known issues with google chrome, windows 7 or if it is mainly the filter or reporting accountability component causing this loss in speed.

This problem only started when I installed CE so I am certain it is the cause (definitely not a hardware or ISP problem)

Please help!
Thankyou,
David.
Photo of David

David

  • 2 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 2
Photo of Patrick Smith

Patrick Smith, Alum

  • 147 Posts
  • 21 Reply Likes
Good morning, David.
I'm sorry about the slow-down. From what I read, I am guessing it is a result of the filter. In order to more accurately filter content, we're actually scanning a site real-time when you make request to go there. Depending on internet speed, processor, server load, and how content-heavy the site is (think foxnews.com vs. google.com) some filter users experience noticeable slow-down in browsing speed.

Ideally, you'd call customer service to have them walk you through this, but I'll lay out a couple of options. Please forgive me if this gets a little verbose.

Depending on your needs--namely the need to filter content vs. the need for speed--you can consider dropping the filter and using only accountability. If you have accountability only, you will not experience any slow-down in browsing.

If you have children in the equation, however, dropping the filter is likely not an option. In that case, you can have your filter guardian add your most frequently visited sites to your allow list in My Account. Your allow list is stored locally on your computer. Therefore, if bbc.com is on your allow list, Covenant Eyes won't call to our server to scan it prior to allowing you to go. We know you've given that one the green light. No slow-down to get to bbc.com. For many filter users, adding their top ten or fifteen (safe) domains to their allow list functionally alleviates the problem you mentioned.

If that still doesn't cut it for you, we're left with considering dropping filtering from your username--essentially weighing the value of content filtering against the value of browsing speed. Another possible option if kids are in the picture is setting up a filter-only username for them ($1.50/month) and having them sign in to CE with their username. You could then drop filtering on your username and have accountability only. They stay safe; you remain accountable. If you dropped filtering from one username and added another username with only filtering your monthly cost would remain the same.

I hope that's helpful. If you have additional questions, please call customer service. They'd be happy to walk you through these options. 877.479.1119
-Patrick
Photo of John O'Donnell

John O'Donnell

  • 1 Post
  • 0 Reply Likes
"Depending on your needs--namely the need to filter content vs. the need for speed--you can consider dropping the filter and using only accountability. If you have accountability only, you will not experience any slow-down in browsing."

I installed CE with filter and accountability. My computer got really slow with flash based pages. I switched to accountability only, and it isnt much better. Is the accountability software scanning real-time too, because it definitely is a problem?

Need a solution to this please

-John
Photo of David

David

  • 2 Posts
  • 0 Reply Likes
That is very very helpful! Thankyou for your swift reply! I will try adding the safe regular sites and see how I go there :)

I love the accountability and filtering, but I have missed the speed. Now hopefully the best of both worlds!

Thankyou kindly,
David.
Photo of Patrick Smith

Patrick Smith, Alum

  • 147 Posts
  • 21 Reply Likes
David, was this approach helpful for you?
Photo of virgilcaine

virgilcaine

  • 0 Posts
  • 0 Reply Likes
Is there any way to add obviously safe domains to a white list? My Internet connection has started just crawling lately. One of the biggest offenders is Google.com, which should be unquestionably allowed no matter what. When I type in a search term in Google, it can take OVER a minute for the results to appear. Google reports it had them ready within .3 second or so. This is absolutely unacceptable.

I can have my partner add sites to the allow list, but we need the CE staff to meet us halfway. Browsing on my own blog is outrageously slow as CE live-scans Google Analytics, doubleclick.net, scorecardresearch.net - all known OK domains that are completely safe (at least as far as what CE should care about, anyway). I think CE needs its own known DB of white-listed domains that never, ever get scanned. My partner cannot possibly go through the pain of adding all these domains herself. This should be an obvious way to optimize your filtering.
Photo of Patrick Smith

Patrick Smith, Alum

  • 147 Posts
  • 21 Reply Likes
You're completely justified in your frustration. That is unacceptable. It is also VERY rare. Some slow down isn't unheard of, but the kind you describe is very rare. I have a hunch that if you called us in customer support when you have a little time, we could find out what's going on. It sounds like there must be a software conflict of some kind, but we'd be able to troubleshoot things much better over the phone. We're around 8a - 12a Eastern M-F and 10a - 6p on Saturday. 877.479.1119. We really don't want you to have to continue like this, so please, give us a call!
Photo of virgilcaine

virgilcaine

  • 0 Posts
  • 0 Reply Likes
Thanks for the response, Patrick.

I appreciate your guys' concern for customer satisfaction (I've noticed how responsive you are to my and others' inquiries). I also appreciate your commitment to real, over-the-phone support for these issues (it really is the best way).

I'll call soon to try and resolve this - hopefully this week.

Thanks again,
Ryan