LogMeIn Remote Access Blocked by CE

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  • Problem
  • Updated 7 months ago
I installed LogMeIn as an IT support feature to remotely access our company servers and computers so I can work from home. It appears that CE is blocking my ability to use LogMeIn. I can log into the itsupport247.net website but when I finally access the "Remote Control" button, I am told I am "disconnected" from the remote PC and unable to view it.  When I use a different computer, without CE, I have no trouble.  What should I do to enable remote access while still using CE? Thanks. 
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Jonathan

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Posted 7 months ago

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Syd, Official Rep

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Hello Jonathan,
      Thank you for using Covenant Eyes and having the desire to protect yourself online. I am sorry to here that Covenant Eyes is interfering with LogMeIn. A few questions:

1. Are you a Covenant Eyes filter user?
2. What version of Covenant Eyes are you running? 
    (Click on the Covenant Eyes icon--located in the bottom right hand corner of your PC-- and select About Covenant Eyes)
3. Was Covenant Eyes installed before, or after, LogMeIn?

After you answer the above questions, I will be better equipped to pinpoint your issue.

Syd
Covenant Eyes Rep.
989-720-8000
M-F 8am-11:45PM EST
Saturdays 10am-5:45PM EST
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Jonathan

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Syd, thanks for the reply. When the problem started I was not using the filter. I added a filter afterward but nothing changed for better or worse. I am using version 7.2.11.  Covenant Eyes was installed after LogMeIn was installed.
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Jonathan

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I'm able to access the LogMeIn page, but when I click "remote access," it says "connection failed." I can white list the LogMeIn page, but I don't think that will make a difference. What do you think I should do??
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Robert B, Official Rep

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Jonathan,

You have two options: 1) white list the page you need (in CE vernacular that means adding it to the Allowed list in your Filter settings, or 2) upgrade to version 7.2.47.

If those don't do the trick, then please call our team at 877-479-1119.

Robert
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Jonathan

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Where do I go to upgrade to version 7.2.47? I checked and while I'm on 7.2.11, it says I have the "latest version" and there are no upgrades available. Thank you. 
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Robert B, Official Rep

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Go ahead and uninstall 7211.

After that go to covenanteyes.com and sign in. Under the Menu, select the Downloads option.

Covenant Eyes for Windows 7241 will be listed at the top, scroll down and you'll see 7247.

Hit the blue 'Download Now' button and follow the prompts.

Let us know how it works out for you.