links on ios disabled

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  • Updated 6 years ago
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When I try to follow links on my ipad (either in app or email) they do not work. Is there a way to allow links to work? Examples are Spanish Dictionary app link to online dictionary and links in emails. The filter settings are set to Teen.
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mamahen5

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Posted 6 years ago

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Chad, Alum

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Hi Sondra,

I apologize that you are having some difficulty with the Covenant Eyes browser.

What you are experiencing is a limitation that Apple places on any browser not created by Apple. Any link you click on outside of Apple's Safari browser (like in the Spanish Dictionary app) is only able to open in the Safari browser, Apple won't let the link open in any other browser.

But, it isn't hopeless, I do have a solution for you. All you need to do is copy the link you want to open then paste it into the Covenant Eyes browser and it will open for you. It is an extra step, but it will open the link you want and still keep you and your family safe online.

I hope this helps!

Chad
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mamahen5

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My kids like to use videos on how to make bracelets on the Rainbow Loom from Rainbowloom.com . The videos worked before we installed CE and now they won't work either on the computer or the ipad. They worked on both before. The video links lead to YouTube videos but all originate from Rainbow loom website. Even when I approved a video link on the computer it did not work.
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Chad, Alum

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Hi Sondra,

I tested this out myself on my iPad.  Using the Covenant Eyes browser I opened www.rainbowloom.com, touched the YouTube link at the top of the page and I was able to successfully watch the video for creating the Crossed Hexagon Ring. 

If you are running iOS 7 it is possible that you have set up a restriction that is blocking YouTube videos from playing.  You can access the restrictions by tapping on the Settings icon, then General, Restrictions and enter your restrictions pass code.

To find out more about the restrictions that Apple built into iOS7 you can visit this website:  http://www.theiphonemom.com/ios-7-parental-restriction-settings/

Also, if you have any of your children's Covenant Eyes filter settings set to Y(outh), E(veryone), or R(estricted) then YouTube will be blocked.

I hope this helps.

Chad



(Edited)
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mamahen5

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If you click on the instructions tab and then click on a picture it won't work. That is how my kids have typically used the website.

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Patrick Smith, Alum

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Hi, Sondra. I just used my Accountability only username to go to rainbowloom.com on the Covenant Eyes browser. I went to their instructions page and played several of the videos with no issues. I added filtering to my username and had the filter sensitivity set to Youth. I signed out and then back into my Covenant Eyes  browser on my phone. This time, I was unable to play any of the videos. I changed my filter sensitivity level to Teen, signed out, then back in, and I was once again able to play the videos no problem. I suspect that your issue is primarily a filter-related issue. Let us know if bumping the filter sensitivity level up is still not helpful for you. Thanks.
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mamahen5

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Great . Thanks