Letting me on line without signing in

  • 1
  • Problem
  • Updated 5 years ago
Covenant Eyes is not signing in automatically when I turn on my computer. It pops up, but the eye is closed. However, it is still letting me get on the internet. As you can see, this is a major problem for accountability. How can I fix this? 
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Sydnie Stockton

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  • concerned

Posted 5 years ago

  • 1
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John, Official Rep

  • 439 Posts
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Hey Sydnie,

I'm sorry that you are having trouble with the software and I totally understand how that could have a negative impact on accountability.

Since that is not normal behavior for Covenant Eyes,  I suspect that there is something on your computer that is causing a conflict and preventing Covenant Eyes from working properly. Usually this is caused by an Anti-Virus that is being over protective, but can also be caused by competitors software or typical adware and spyware that can build on a machine overtime.

The best way to get the issue resolved is to give our customer service team a call, (877-479-1119) they are more than capable of helping out with this type of trouble.