Lag post CE app update on iOS

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  • Problem
  • Updated 1 year ago
Hi, so I just downloaded the August CE update, and now it takes 15-20 seconds to load any webpage (no lag prior to downloading update). I know it's not an internet issue as other apps work fine (able to stream video on espn, etc). I've restarted my phone but no change. Has anyone else had this issue?
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David

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Posted 1 year ago

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Chance

  • 148 Posts
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There seems to be a large number of bad reviews with the latest update. I'm actually using a beta version still so I don't know how it is.
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Annelise, Official Rep

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Hello David,

Thank you for your post and I apologize for the difficulties you've been experiencing. There hasn't been too much feedback regarding lagging on our iOS browser, however, I have two possible solutions for you:

1. Clear Website data. This can be located by clicking the 'action' button within the Covenant Eyes app (the square with the arrow pointing up) and selecting 'Clear Website data'. 

2. Uninstall/reinstall. It is possible something glitched with the upgrade. Perhaps uninstalling and reinstalling the app would resolve the lag issue you're experiencing.

If neither one of these suggestions fix the problem please feel free to contact our Customer Service at 877.479.1119 and we'll be more than happy to assist you.

Best regards,
Annelise