Keep getting logged out

  • 1
  • Problem
  • Updated 2 weeks ago
I recently updated to CE latest version 5.3.5.1 and I keep getting logged out. If I log in I can use the app (I have an iPhone 8) but if I go to my home screen or to another app then try to go back to the CE browser, I need to log back in again. This keeps on happening, making using this app very annoying and tedious. Please advise as to how to avoid needing to log in every time.
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aron

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Posted 2 weeks ago

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Robert B, Official Rep

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aron,

Sorry to hear about that goofy behavior. It sounds like the update process did not go well. Let me encourage you to delete the app, reboot the phone, and reinstall a fresh copy of the app. As simple as that sounds, it  often works for getting iPhone apps back on track.

If the problem reappears after that process, please contact Customer Service team through live chat or over the phone (877.479.1119).

Robert