John, I found a major loophole with the covenant eyes filter but don't want to mention it here nor drop any hints

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  • Updated 1 year ago
It has really caused a huge problem for me these past couple of weeks with my addiction. I'd love to talk to you and inform you about the issue/see if it can be resolved. I read on another post that you informed a guy who had a similar situation to call customer support and request to speak with you. Unfortunately my cell situation is complicated right now. Do you think you could email me? I wanted to message you personally on this site but it appears this sight doesn't have that capability. You prob don't want to post your email on here so i guess i will have to post mine. Actually I will give you an additional email I made for a youtube account i never got around to doing haha. Mikeparodyfilms@gmail.com Let me know on here when you have emailed me as this will send me a notification to my main account. (so i see your reply sooner) Thank you!
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Southpaw102

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  • all kinds of emotions. depressed, worried etc.

Posted 5 years ago

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Southpaw102

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ps parody is not my last name. just had to do with the type of videos i was going to make haha
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John, Official Rep

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Actually I have an email channel set up for this exact reason, it is getsat@covenanteyes.com

please feel free to drop me an email there personally and I can see about helping out. Also I really appreciate your desire to not expose this information to others who could be harmed by it.

Talk to you soon
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Southpaw102

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perfect. i'll email you right now. is there anyway you could edit my post and remove the email i posted then? just rather not have it sitting there, even if it is an account i don't use currently.
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Southpaw102

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John I still haven't heard back from you. I emailed you from my main email account. I'd really like to get this addressed
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John, Official Rep

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Hey,

Thanks for taking the time to get back in contact. I did send this over to our team to look at, and as soon as i know more about what we can do to help, you will know.

I apologize for not responding sooner, I should have made sure to get back to you asap
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eggzandham

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Hi, I've also discovered a loophole in the filters -- not sure if it's the same one that southpaw described 4 years ago. W/o going into the exact details, it allows the user with filters on to *whitelist* sites for himself... which should NOT be happening, obviously.

This is a major problem, as it effectively negates the purpose of the filters to begin with.

LMK how to proceed from here...
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Robert B, Official Rep

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eggzandham,

In the situation you described, the person using the filter would be encouraged to get a Filter Guardian (FG). The FG would become the person in charge of any changes to the filter. This would take the ability to whitelist inappropriate sites out of the user's hands.

There can be some nuances to the idea I shared. If you'd like to discuss it further, please call our Customer Service Team at 877-479-1119 (outside the US, 989-720-8000). Anyone on the team would be happy to help!

Robert
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eggzandham

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Robert, I have a filter guardian, so that's not the issue.

By default, I can only BLOCK sites (eg, add to the BLOCK list). That's fine. 

What I'm saying is I've found a way (aka "loophole") to add things to the ALLOWED list. Which is not fine. And I believe the fix is simple within the code...
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Robert B, Official Rep

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Thank you. Are you also the Administrator of the account? To follow up, please send email to support@covenanteyes.com.