It has really caused a huge problem for me these past couple of weeks with my addiction. I'd love to talk to you and inform you about the issue/see if it can be resolved. I read on another post that you informed a guy who had a similar situation to call customer support and request to speak with you. Unfortunately my cell situation is complicated right now. Do you think you could email me? I wanted to message you personally on this site but it appears this sight doesn't have that capability. You prob don't want to post your email on here so i guess i will have to post mine. Actually I will give you an additional email I made for a youtube account i never got around to doing haha. Mikeparodyfilms@gmail.com Let me know on here when you have emailed me as this will send me a notification to my main account. (so i see your reply sooner) Thank you!