iTunes, AppleTv, and Covenant Eyes not friendly

  • 15
  • Problem
  • Updated 6 months ago
  • In Progress
Your software on my Windows 7 laptop has absolutely blocked iTunes from working with AirPlay on my AppleTV. I troubleshot this issue for almost a month. After working through all the possibilities I figured out that your software blocks UDP port 5353 from streaming through the mDNSresponder service to iTunes.
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micah.akin

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  • Frustrated

Posted 7 years ago

  • 15
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Trevor Corbin

  • 76 Posts
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Official Response
Hello all,

Thank you for posting! Due to the number of reports that we received on this issue, we have escalated it's priority on our maintenance backlog. We will begin investigating this bug ahead of schedule, but we do not have an ETA for a fix.

We will be sure to keep you updated on the status of this bug and to
let you know if the issue has been resolved. Thank you for your patience.

Best regards,

Trevor Corbin
Customer Support Lead
Covenant Eyes
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Trevor Corbin

  • 76 Posts
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Official Response
Good news gang! We have officially released an update to our Windows client to fix the compatibility with iTunes Home Sharing and other Bonjour related issues. Our own testing has confirmed that the iTunes Home Sharing issues are fixed with this release.

However, some of you had more specific issues with TiVo Desktop, Apple TV, syncing between iPhone and computer, etc. I would be very interested to see if our latest release solves these issues.

To upgrade to our latest release go to our website, log in, and install version 4.4.7.1816 (either 32-bit or 64-bit depending on your operating system).

Let me know if this version fixes your issue!