ITunes id failed

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  • Problem
  • Updated 2 years ago
Can't access iTunes store Apple ID.  iTunes works fine, but when I try to open my account I get "verification failed.  There was an error connecting to the Apple ID server."  I'm pretty sure it's due to CE because I can open my account just fine on computers that don't have CE installed.
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Andrew Wong

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  • sad

Posted 2 years ago

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Robert B, Official Rep

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Hello Andrew,

Thank you for your post! The issue that you've described is one that we have seen a couple of times with our users. This tends to appear in older versions, so the fix is pretty easy! If you uninstall and reinstall the Covenant Eyes software (the latest default version for Windows is 7.2.48) your Apple ID should connect to iTunes with no issue. 

If this does not solve your problem, then please contact our Customer Service Team at 877-479-1119.

Best regards,

Robert