iPhone user - since installing CE VPN, I receive repeated "Device Accountability turned off" messages, yet I haven't changed anything.

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  • Problem
  • Updated 2 years ago
Since installing the VPN, every weekly accountability report has shown multiple items under the "Installs and Uninstalls" section - Device Accountability turned off.  Not positive, but some may be connected to some random crashes where I have to restart my iPhone?
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Posted 2 years ago

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Syd, Official Rep

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Hello Mrswylie,
    Thank you for posting in this forum and using Covenant Eyes to help achieve online accountability. I apologize that some confusion is mounting due to "Device Accountability turned off" appearing on your report. Please know that "Device Accountability turned off" will NO LONGER appear on your report.
    Covenant Eyes discovered that alerting when the VPN is not running (which could be due to the phone itself being turned off, the phone dying, the phone's operating system upgrading, switching from a data connection to a Wifi connection, etc.) seemed to be causing worry where in some cases, was unwarranted. Thus, we have removed "Device Accountability turned off" from the report in its entirety. 

Best Regards,