Thank you for your post and I apologize for the difficulties you've been experiencing. I would first suggest uninstalling and reinstalling our iOS application. We have been noticing that there have been hiccups with our app after installing on top of our older version. If you do not find your issue resolved with the uninstall and reinstall I would suggest contacting our Customer Service, at your earliest, convenience and we would be more than happy to help you resolve the issue. We can be reached at 877.479.1119.