iPhone battery drain

  • 3
  • Question
  • Updated 6 months ago
I apologize if this has been covered but most of what I found on the search was for android devices.  But ever since the new iphone app came out with the VPN and other features, my iphone, which is an iphone 7, has just been going through the battery like crazy.  In the past I would rarely go under 50% over the course of a day and now I'm under 50% before lunch.  I use an app to track my screen time and it even said today I was at 37% with only 1:20 of screen time.  I can think of no other change to my phone other than the new CE app.  When I check battery usage everything appears normal and there aren't any outliers, so I'm not sure what gives.  Would appreciate any help.  Thanks,
Photo of Travis

Travis

  • 3 Posts
  • 0 Reply Likes

Posted 11 months ago

  • 3
Photo of Robert B

Robert B, Official Rep

  • 284 Posts
  • 21 Reply Likes
Travis,

Sorry for the slow response. I've experienced that too, but not as dramatically as you have. I would try turning off Background Refresh for the apps you don't need or use much; be sure to leave it on for CE. I would also uninstall CE, reboot the phone and reinstall CE.

Post an update here or call in when you can, 877-479-1119. All comments, positive or negative, are helpful in determining what to prioritize in the next update.

Robert
Photo of Luke Simpson

Luke Simpson

  • 2 Posts
  • 0 Reply Likes
Great work on the app and VPN! Same issue here though. Prioritising a fix on this would be super appreciated. Using iPhone 6s and I’ve never seen the battery drain so quick. Cheers for the support. P.S. I’ve just updated to the latest iOS and have resinstalled covenant eyes so will try that.
Photo of Luke Simpson

Luke Simpson

  • 2 Posts
  • 0 Reply Likes
Forgot to mention that I’ve also installed DNS override as a precaution. This doesn’t actively use the VPN feature but just forces a DNS re-route from what I understand. this will be my temporary back up of Covenant Eyes continues to drain the battery. Having this installed as a VPN profile wouldn’t conflict would it?
Photo of Robert B

Robert B, Official Rep

  • 284 Posts
  • 21 Reply Likes
Luke,

Thanks for posting and we appreciate the kind words. As you can imagine, we're excited that it has finally moved from concept to reality.

As I mentioned earlier, any feedback helps us know what to prioritize for additional development. Let us know the results of the steps you took. As far as DNS Override, I really don't know. It looks like it has the potential to be in conflict but you never know until you try it. Post an update if/when you can.

Thanks again for posting!

Robert
Photo of stephen

stephen

  • 7 Posts
  • 0 Reply Likes
My iPhone 8Plus has the same issue, I also notice periodic problems with some apps being able to actually establish good connectivity.

Over the past 7 days my phone indicates 52% of the battery has been consumed by covenant eyes with only 1 minute on screen?

I have uninstalled, reinstalled a few times. It always performs better for a day or so after a reboot. But eventually works itself back into whatever state it’s in currently.
Photo of Robert B

Robert B, Official Rep

  • 284 Posts
  • 21 Reply Likes
Stephen,

Thanks for sharing your experience. It's not impossible but it seems a little strange. I say that because the iOS users I have spoken with have had CE battery consumption in the single digits.

I would check the following:
 Is iOS up to date? (latest version is 11.2.5)
 Have you rebooted the whole device lately?
 Do you have a bunch of apps open?
 Have you turned off 'Background App Refresh' for apps you don't use every day?

Post an update when you have a chance, or call us at 877-479-1119.

Thanks again for sharing,

Robert
Photo of stephen

stephen

  • 7 Posts
  • 0 Reply Likes
Hello, I consistently close apps I’m not using. I update iOS as soon as updates are available ( I’m currently downloading - missed this one ). And most of my apps have background refresh off. But since I don’t normally keep them open. It’s not an issue.
(Edited)
Photo of Robert B

Robert B, Official Rep

  • 284 Posts
  • 21 Reply Likes
Stephen,

Thanks for the info and quick reply. Let me ask you (and anyone else experiencing this type of battery drain) to do the following:
  1. Open the CE app.
  2. Tap the address/search bar at the top of the page.
  3. Type in 'sendlogs://' and tap the 'Go' button.
  4. An email screen should appear with the Subject line filled in and a diagnostic log attached.
  5. Type in anything you'd like to add, or not.
  6. Press 'Send'.
That email/info will go to the Development Team, and they will be able to take a better look at the situation. Hopefully they can find a common, and fixable, thread.

Thanks again,

Robert
Photo of stephen

stephen

  • 7 Posts
  • 0 Reply Likes
I did send my logs in - I updated to the latest iOS and the issue still continued. I believe I found the issue. CE battles with DNS Override. I removed DNS override, in order for CE to not drain my battery. DNS Override is a fantastic tool for making sure your DNS is always a safe one. Considering that the cell network will not allow you to change your DNS settings manually, it has to be done via a VPN profile. 

It might be nice if you guys could reach out to that app developer and see if you could make the two more compatible. I have a huge hole in my defenses now.
(Edited)
Photo of Ryan Sherrett

Ryan Sherrett, Official Rep

  • 25 Posts
  • 8 Reply Likes
Hello Stephen,

Danny shared your feedback with the development team, and I thought I'd chime in here as well to maybe help bring some clarity and hopefully help alleviate some of your concerns.

First, you're right, we use a VPN for our monitoring on iOS and multiple VPNs will conflict with each other. If they are trying to "battle it out", so to speak, it would likely cause excess battery drain.  The good news, however, is that our VPN does something similar and may mean you don't actually need the DNS Override solution in place.

We actually leverage DNS as part of our monitoring and to do that our VPN forces you to a specific DNS already so we can manage the activity.  This is a DNS service we trust to be robust, accurate, and secure. 

Unless you're leveraging DNS Override to do something other than just a secure DNS lookup, like using it for a DNS redirect or DNS-level blocking of content, you're just as safe with our VPN as you would be with DNS Override in place.  However, if you are leveraging a DNS service that provides blocking capabilities for you, then you're also right in that they will not be compatible.

I will make a note, however, to discuss with the development team the ability to allow a user to specify a DNS server of their choosing in a future release.  Stay tuned there.

Thanks again for the update and the feedback.

Ryan Sherrett
Product Development Manager
Covenant Eyes for iOS
Photo of Ryan Sherrett

Ryan Sherrett, Official Rep

  • 25 Posts
  • 8 Reply Likes
Hello Stephen,

Just a quick update.  We did a little investigation and we think a custom DNS is actually not that difficult at all so we went ahead and did it.  That feature is in a new beta.  Would love it if you would be willing to test that out for us and see if it provides you the functionality you're looking for.  Let me know and I'll get you instructions for getting into that beta program.

Thanks,

Ryan Sherrett
Photo of stephen

stephen

  • 7 Posts
  • 0 Reply Likes
I would love to assist with this.
Photo of Ryan Sherrett

Ryan Sherrett, Official Rep

  • 25 Posts
  • 8 Reply Likes
Great!  Apple controls the beta program through their own tools.  I added the email that you on your profile in this forum, and you should be receiving an invitation shortly (it can take a few hours sometimes, so if you don't see it right away just keep an eye out).  It will come from Apple or iTunes, though.  It doesn't come directly from Covenant Eyes.

You'll have to install an app called TestFlight and login with your Apple ID (it's Apple's beta App Store).  The invite email should have the instructions for how to get it.  Let me know if you have any trouble or give our Customer Support a call and they can assist.

There is a built in feedback option in the Covenant Eyes browser, and there is also one through TestFlight.  If you could either of those to provide feedback on how well that DNS feature works, we would really appreciate it.

Thanks again,

Ryan
Photo of stephen

stephen

  • 7 Posts
  • 0 Reply Likes
Does this allow for cooperative use between CE and DomainOverride VPN profiles? Or is there somewhere in the settings that allows for configuring of DNS addresses? I don’t seem to see the latter.
Photo of Ryan Sherrett

Ryan Sherrett, Official Rep

  • 25 Posts
  • 8 Reply Likes
Stephen,

Unfortunately there is no way within iOS for cooperative VPNs, so we had to put in a value to specify a custom DNS address.  It's in the main Settings app within iOS.  Go to the main Settings app, scroll all the way down and select Covenant Eyes, and within there you should see a field for "DNS IPv4 Address".  You can back the default address out of there and enter one of your choosing.

Ryan
Photo of stephen

stephen

  • 7 Posts
  • 0 Reply Likes
Thanks Ryan - I found the setting right after I posted. One question. In the event the DNS server I specify is down, does CE use its default?

It might be nice to allow a secondary server to be specified as well. But it’s an awesome step forward. Thank you for being receptive to my feedback!
Photo of Danny B.

Danny B., Official Rep

  • 13 Posts
  • 0 Reply Likes
Stephen,

Thank you for the update! It's quite helpful for us when members like you share information like this.

I will pass on your request to our team.

Danny B.
Customer Service Representative

We Bridge the Gap Between Technology and Relationships.TM