iPhone App Requires Login Every Time Opened

  • 1
  • Problem
  • Updated 6 months ago
CE app on iPhone 11 running iOS 13.3 (screen time is enabled) requires my kids to log in every time they open it. It’s extremely inconvenient. I thought it was supposed to stay logged in? Literally every time they close the browser and reopen it it goes back to the login screen. Once logged in it works fine, but as soon as they close it they’re logged out.
Photo of ircolle

ircolle

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 6 months ago

  • 1
Photo of Syd

Syd, Official Rep

  • 173 Posts
  • 13 Reply Likes
Hello ircolle,
    Thank you for reaching out! I'm sorry you're experiencing an issue remaining signed in. In order to help you, please answer the following:

1. Do you have any other monitoring or filtering apps on this iPhone, like Disney Circle?

2. What version of Covenant Eyes is installed?
      *To find the version number, go to the Settings app > scroll all the way down in Settings until you see your apps apps listed alphabetically and click on Covenant Eyes > under "version" you'll see the version number*

3. How long has this issue been happening? 
     *A week? A month? Ever since you originally installed Covenant Eyes?*

Best Regards,

Syd
Photo of ircolle

ircolle

  • 2 Posts
  • 0 Reply Likes
1. Native iOS Screen Time is set up, but no other filtering software.
2. 5.3.5
3. Always
Photo of Robert B

Robert B, Official Rep

  • 543 Posts
  • 51 Reply Likes
ircolle,

Thanks for answering Syd's questions, we always try to cover the basics.

This is not a "techy" move, but on iPhones it is something that often works: uninstall CE, reboot the phone, and reinstall the CE app.  Let me know if that gets things back on track for you.

Robert