iOS Bug/Forgotten Restrictions Passcode

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  • Updated 7 years ago
I've recently encountered (for the second time) a bug that causes CE on my iPhone (4s running iOS6) to crash within 2 or 3 seconds after opening (not enough time for the page to load, or even for me to clear cookies and data - believe me, I've tried several "speed runs.") The first time I encountered this bug a few months ago, I simply uninstalled and reinstalled the app. Since then, however, I had an accountability partner lock restrictions on my phone (as suggested by CE)...which they have forgotten. Could anyone please help me figure out how to fix this bug and/or reset my restriction passcode? I've had little luck trying any of the methods that are suggested on Apple forums re: this restriction issue and I'd really rather not restore my phone to an archaic backup that causes me to lose a lot of data. Any help would be EXTREMELY appreciated!
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Michael

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Posted 7 years ago

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Patrick Smith, Alum

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Michael, I'm sorry for the headache--you're between a rock and a hard place. The iOS doesn't afford much latitude for troubleshooting, but I have a couple of ideas. The first would simply be to power the device all the way down and back up again. I don't hold out a ton of hope for that one, but it's worth trying. The second would be double-tapping the home button to reveal all running apps. Tap and hold one until they begin quivering. Then systematically kill those apps, including the Covenant Eyes browser. Hopefully, the next time you start the app, it will load properly.

Resetting the restrictions passcode is outside our purview--in other words, we have no way to see or change it. Apple may be able to help you there.

One other possibility is checking to see if an update for the browser is available. I don't know which version you're running, but we released an update a few weeks ago that solved many of the occurrences of your issue. Despite "installing apps" being turned off, you will be able to update if one is available.

I hope that's helpful!
Patrick
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Michael

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Thanks Patrick,

I went back through a few more forums on Apple's website and found a way to reset my restrictions passcode using a free trial of some software that allows editing iPhone backups. I'm curious about two things - one, I seem to see this bug reported every once in awhile on these forums (the instantaneous crash) - is there any known reason for this? I did try killing the app several times as well as restarting the device - neither of these helped with this particular problem. The other is when you mention the ability to update apps even with the "installing apps" restriction being turned on - could you elaborate on this? When I have the restriction on, there is no access to the app store - how else is it possible to access updates on the iPhone? When I finally got my passcode reset, I actually had 28 different updates for various apps to get through - would love a more efficient way to tackle these than having to disable the restriction each time. Thanks again for your helpful response!
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Daniel Fuller

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How did u get it reset?
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Michael

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I don't think this is the method I used, but a quick search on Google suggests this method and was posted fairly recently, so I'd suggest this. I found a free trial of some software that allows you to edit your backups, but I can't remember what it was called and the software doesn't seem to still be on my computer. But essentially the method was to edit a backup to have no restriction pin and restore from that backup.

http://www.iphonebackupextractor.com/...