IOS browser crashing

  • 3
  • Problem
  • Updated 6 months ago
I have been having trouble with the Covenant Eyes IOS browser app crashing on my iPad. The device software is up-to-date and so is CE browser. I have deleted and reinstalled Covenant Eyes and restarted my device, but the problem is still there. My definition of crashing is that the app closes down. Has anybody else had this problem?
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Roland

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Posted 7 months ago

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Syd, Official Rep

  • 156 Posts
  • 13 Reply Likes
Hello Roland,
   Thank you for reaching out! I would suggest calling Covenant Eyes Customer Support at your earliest convenience. 

Best Regards,

Syd

Customer Support Representative
M-F 8:00am - 11:45pm EST
Saturdays 10:00am - 5:45pm EST
989.720.8000
(Edited)
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Mike

  • 53 Posts
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Did anyone figure this out? We (family) have the same issue. The CE iOS browser isn’t working well. Keeps freezing as the page loads. Reinstalled the app. Cleared cash and rebooted the phone. Still keeps coming back. We have two IPhone X phones, an IPhone 6S and 6S plus in the family. See image below. We are currently using Firefox or Safari on our devices until this gets resolved.
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Syd, Official Rep

  • 156 Posts
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Hi Mike,
   Thanks for reaching out! Here a few solutions for you to try:

1. Review your users' filter settings 

2.  If enabled, verify that Screen Time is not conflicting with Covenant Eyes

3. Delete any other filtering/monitoring apps that are installed

4. Delete any antivirus apps that are installed


If you need further technical assistance, please reach out to our Customer Support Team by calling 989.720.8000.

Blessings,

Syd

Customer Support Representative
M-F 8:00am - 11:45pm EST
Saturdays 10:00am - 5:45pm EST

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Chance

  • 170 Posts
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I was having issues as well and I have been in convos with support about it. It looks like today's software update fixed the issue, so great work to all involved!