Internet activity not shown

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  • Updated 6 years ago
  • (Edited)
My internet activity has not been showing up in my covenant eyes logs or report for the past week. What is the problem?
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sam

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Posted 6 years ago

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John, Official Rep

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Sam,

Hard to say what the problem is offhand. A few things that spring to mind are: Is Covenant Eyes currently installed on the device you are using? Are you signed in with the correct Covenant Eyes username? Have you tried basic troubleshooting like restarting the device (fully)?

If you can provide additional information about what type of device you are using and what changed before you stopped getting activity we can look deeper at what may be going on


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sam

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It is a MacBook Air. Covenant eyes is installed and i am signed in and the eye is open. I have restarted the device. I am unsure of what changed.
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John, Official Rep

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Interesting. I do not have tools to check your status in our system available to me when I am out of the office, but I will check in tomorrow morning first thing and see what i can discover. What is your Covenant Eyes username?
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sam

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May I email it to you?
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John, Official Rep

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absolutely, send it to getsat@covenanteyes.com
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sam

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John, did you get the emails I sent you?
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John, Official Rep

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Hey Sam,

I have received the emails you sent. Unfortunately there was some trouble being able to reply to you from that email account, which should have been resolved now. My apologies for the delay in contacting you. I would certainly suggest upgrading to the newest version of Covenant Eyes, sometimes simple updates to your computer's other programs or Operating System can cause strange bugs to occur that would not have happened otherwise.
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The Wifey

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I too have the same problem. "no activity" being reported when that is clearly not the case. Went onto the accounts detailed browsing log and noticed it says "no activity" since the 1st of August. No changes have been made to my computer or the account. CE is up and running or so it claims. Also, restarting the computer didn't help either. I'm wondering if there is a common issue we are having with CE. Do you know what the problem might be?
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Alaina

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Hi, Charity! Could you share with us what your operating system is (Windows 8, Mac - Mountain Lion, etc.) and what version of Covenant Eyes you're running?
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The Wifey

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Windows 8 and Covenant Eyes- v3
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Alaina

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Could you verify the full version number for us? For example, the current full release of Covenant Eyes for Windows is 5.0.4.280.

If you're not sure where to find it, in Windows 8 you need to open up your desktop.

Once there, in the lower right hand corner is the dock. The Covenant Eyes logo may be hidden, in which case you need to click the upward arrow to see hidden programs.



Once you see the Covenant Eyes logo, right click on it for a menu to appear.

On the menu, click 'About Covenant Eyes.' This window should pop up on your screen.



We need that full version number to be able to begin determining what might be causing the problem.

If you are not running 5.0.4.280 or higher then I would recommend updating to the most recent version as a first step in troubleshooting.
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The Wifey

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That CE version we have is 5.0.4.280.
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Alaina

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Did you install any new software, update an anti-virus or anything like that around the time this started happening?

A couple of other things to try:
1. Check your Covenant Eyes username. 

This is just to be certain that a different one wasn't signed in by accident. If you don't want to sign out and in, you can do this by opening up "Show URL Logs" which includes the username just under the Covenant Eyes logo.

You can get to "Show URL Logs" through the same menu as "About Covenant Eyes."

2. Uninstall & Reinstall

This can often fix a problem in and of itself. 

You can also upgrade to our current Beta version (5.0.7.194), which is available on the downloads page as the second download option for Windows. Since you're already running 5.0.4.280, you don't have to uninstall to upgrade.