Image and video search through Microsoft Office not monitored

  • 1
  • Problem
  • Updated 3 months ago
Using Windows 10 and Office 2016, a user can search for images and videos under the Insert Tab without Covenant Eyes monitoring it.  This gives a person a fully-open way to search the internet and bypass Covenant Eyes monitoring.  Note:  I'm not so concerned about it by-passing the filtering capability of Covenant Eyes, but I greatly would like Covenant Eyes to monitor this and flag it in the accountability report.  If my son uses Office products to search the internet, I'd like Covenant Eyes to be aware of the sites searched and report about it in the accountability report.  If Covenant Eyes is monitoring the web traffic in and out of the computer, it seems like it should be able to pick this up and monitor it.
Photo of David Hayes

David Hayes

  • 1 Post
  • 0 Reply Likes

Posted 8 months ago

  • 1
Photo of Robert B

Robert B, Official Rep

  • 180 Posts
  • 14 Reply Likes

Daniel,

Thank you for using Covenant Eyes and for posting here.

Please call the Customer Service Team at 877-479-1119 and ask for the internal beta. They will ask you some questions, as part of the normal troubleshooting process, and go from there.

The Customer Service Team will be closed tomorrow because of the July 4th holiday. But they usually take calls from 8 am (EST) until 11:45 pm (EST), Monday - Friday. They also provide assistance on Saturdays from 10 am (EST) until 5:45 pm (EST).

Thanks again for posting,

Robert

Photo of Bernard Winter

Bernard Winter

  • 3 Posts
  • 0 Reply Likes
hi I am responding to David Hayes's comments regarding Windows 10 app for Word, Excel and for Outlook email. it is possible and very easy to find unfiltered images through 'insert pictures online'.  I moved from Net Nanny to Covenant Eyes because I was told by a rep that while 'insert pictures online' cannot be blocked by CE, the strict safe search for Bing would apply. Sadly, that ain't the case. furthermore, the app works - get this - when Bing.com is completely blocked, when there is an Allowed list only, and during internet black out times. so CE right now, has no effect. furthermore, in internet accountability report only states that 

Web Content accessed by Microsoft Office 2016 https­://ou­tlook­.offi­ce365­.com

and give no details as to the content search. For searches done after the internet blackout begins, it reports the search as blocked, when in fact, images were returned.  I  saw another post by John a year ago about removing this feature in windows by installing Word 2010. I have Word 2016.  does this mean for me to block the feature I have to revert to an earlier version of Microsoft Office 2010?also, i'm not sure if the blocks they are applying also block the functionality of Word, Outlook and Excel as I do need these features. can you let me know if they do, or not? 

I have put on CE for myself to deal with my issue and to get recovery. I can't get recovery if there are bottles in the house, so to speak. I am in a 12 step program for porn addiction, but I find I can't talk to anyone in the program, not even my sponsor regarding this issue, as I would be giving away too much information. so I really really need your help with this one. let me know what the current research on this at CE.

thanks,  Bernard W. 
(Edited)