I keep getting the "Unfortunately, Covenant Eyes has stopped" error on my android phone. How do I fix it? Won't let me remove app either

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  • Updated 1 year ago
I keep getting the "Unfortunately, Covenant Eyes has stopped" error on my android phone. I noticed this week that I had no accountability email for my phone either. How do I fix it? I cannot remove it and try adding it again since I am the administrator.
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Bridgeman Family

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Posted 1 year ago

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Syd, Official Rep

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Hello Bridgeman Family,
   Thank you for reaching out! Can you perform the following steps to uninstall Covenant Eyes?

Uninstalling Covenant Eyes on Android:
  1. Click on the Covenant Eyes application to open it
  2. Choose the option titled "Uninstall"
  3. Covenant Eyes will then send a notification to your Accountability Partner, alerting him/her that you have uninstalled                                                                                                                                                                        > NOTE: If you don't have uninstall permissions, the Covenant Eyes app will ask for your Account Administrator's username and password before uninstalling 

After uninstalling Covenant Eyes, re-install Covenant Eyes from Google Play.

I hope this helps,

Syd
(Edited)
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Bridgeman Family

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I found it.....just uninstalled it and will try to reinstall
Will I then have to set myself up as administrator?
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Syd, Official Rep

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If you need help installing, refer to this Support Article "How do I install Covenant Eyes on an Android device?" 

No, you do not need to set yourself up as an Administrator.
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Bridgeman Family

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It says it needs to manually activate 3 android devices to set up administrator.  My son is away at Boarding school and the school web protection won't work with covenant Eye so I had already uninstalled it from his Google Pixel phone....he is 10 hours away and I don't want to give him my password....and I don't want it installed on his phone right now.  How do I prevent this?
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Syd, Official Rep

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Have this user call into Covenant Eyes Customer Support at 877-479-1119. A Customer Service Representative can assist the user with uninstalling the app.
Photo of Syd

Syd, Official Rep

  • 163 Posts
  • 13 Reply Likes
Have this user call into Covenant Eyes Customer Support at 877-479-1119. A Customer Service Representative can assist the user with uninstalling the app.