I hope user can sign out from CE on tablet that runs on Android, not a way to do it now!

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  • Updated 8 months ago

I see a post with the instruction of how to sign out an user from CE in iPad, but I can't find any way to sign out the user on my tablet that runs on Android.  The only option is Switch User, that means if my kids don't switch user, they will be browsing the internet under my userid.  I hope in the future, this can be done.  It is very common for family members to share mobile devices, right?  Especially my kids are still young, they won't have their own tablets to use.

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NC

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  • confused

Posted 8 months ago

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Annelise, Official Rep

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Hello NC,

Thank you for your post! Given how mobile devices work (their need to use the Internet for a lot of their basic functions) it became far easier to deliver a secure experience without bricking a user's phone if CE was never actually signed out. Previously if a user signed out our app would go in and cut out the Internet, but had to make exceptions for each and every app that was "essential" and that left loopholes and confusion. This resulted in the feature we have now where users can 'switch' what username is signed in as opposed to completely signing out of the app.

While we understand that not every individual is going to use an Android tablet the same way our primary goal has always been to provide the best accountability service as possible. This includes eliminating as many connectivity issues as possible and through the various versions of our mobile app for Android the 'Switch User' feature was the best solution for our Android users. 

A few suggestions for multiple users on a tablet are designating a single, separate username just for the tablet or giving your children separate usernames and showing them how to 'switch users' via the Covenant Eyes app. 

If you have any further questions please feel free to contact our Customer Service at 877.479.1119

Best regards,
Annelise
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NC

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OK, thanks for the explanation.