I am unable to change bookmarks in the iOS app

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  • Problem
  • Updated 8 months ago
  • (Edited)
I’ve had this issue on the iOS browser for the past few months. My bookmarks are somewhat “frozen”. If I add new bookmarks they go away, and if I delete bookmarks they come back. I have 12 bookmarks right now with 2 in a folder. It doesn’t always happen right away, but last time it took only a couple minutes when I swipe killed the app and restarted it.
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Chance

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Posted 8 months ago

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Syd, Official Rep

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Hello Chance,
        Thank you for posting! I can help you. I suggest doing the following:

1. Verify that bookmarks are backed up via iCloud 
    Settings app > Apple ID, iCloud, iTunes & App Store > iCloud > Covenant Eyes > Toggle switch is green

2. Delete the Covenant Eyes app 
    From your home screen, tap and hold the Covenant Eyes icon until it shakes. If an “X” appears in the upper left hand corner, tap it. Covenant Eyes is now off of your device.

3. Re-install the Covenant Eyes app from the App Store
    If you need help, visit our support article : How do I Install Covenant Eyes on iPhone or iPad?

4. Verify that your old bookmarks are saved & functional 

I hope this helps!

Syd
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Chance

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Hi Syd,
Unfortunately that didn’t seem to work after following those steps. Sometimes I see the bookmarks change right away, sometimes it takes a few minutes.