how often are screen shots taken?

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  • Updated 3 weeks ago
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Are screen images captured at a set rate of time? I ask because I've noticed there are days when I know the device was used for hours but there were no screen captures in the report for that time frame. Example, last Wednesday morning when the report arrived in email, it showed no screen shots at all for Tuesday morning. I'm wondering if there is a way for the individual to log out or do something to prevent monitoring of the device. I've gotten no report of any attempt to uninstall and I thought if he logged out that he would have no internet access. Perhaps a better question might be how many screen shots are included in the email report because perhaps if the device was used for several hours that day... CE only sends a sample of screens shots, but still at least some should come from the hours he was on the Mac for that day. 
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Darlene Glasgow

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Posted 3 weeks ago

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Dan M, Official Rep

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Hello Darlene.
Screen images are captured an average of once a minute on a device that Covenant Eyes is installed on. The screen shot happens randomly within that 60 second window so there is no way to time it but essentially we are taking a screenshot once a minute. Additionally each report is going to show the top 9 screenshots from the device's reporting period. Depending on the frequency with which an Ally is set to receive their report it is possible a report may not necessarily show any images from a particular day. One caveat I will add is that if the report frequency is set to daily and the device sees daily use then there should be images in each daily report. If these conditions match your particular circumstances I would encourage you to give our Customer Service Department a call when you have the device with you so we can troubleshoot and more accurately determine cause of and solution to this issue. They can be reached at 877-479-1119. 

Thank you.

Dan
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Darlene Glasgow

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I think that answers my questions. The Mac is used daily but many times there may be 24 hours between usage because he may be on the Mac from 6-8pm and then not login again until 6pm the following night. He was on the Mac last Monday evening then again on Tuesday morning, but it only showed screen shots from Monday and none for Tuesday. I receive daily reports.