Help! Cant install app on my kids iPods

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
The covenant Eyes app is not shareable in the app store, I downloaded it on my phone, but now when I try to put it on my kids iPods it is greyed out and can't be downloaded, i think because they are part of my apple account.  Has anyone else had this problem?  Is there an easy solution without reseting their iPods and starting over?
Photo of Dustin Kleinschmidt

Dustin Kleinschmidt

  • 2 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Dave Caswell

Dave Caswell, Developer

  • 120 Posts
  • 14 Reply Likes
Do you have age restrictions for apps enabled on their devices? Our app is rated 17+ so if the age restriction on the device is set below that, it won't let you install on their device.
Photo of Chance

Chance

  • 178 Posts
  • 24 Reply Likes
The app is rated Age 17.  Is it your app restriction settings?  You may have to temporarily disable the app restrictions, install, then re-enable.
Photo of Terry Ware

Terry Ware

  • 1 Post
  • 0 Reply Likes
why is the app rated age 17?  I would prefer to set the applications my kids install to be less than age 17
Photo of John

John, Official Rep

  • 439 Posts
  • 79 Reply Likes
The short version is: Because Apple said so.

The longer version is that we have applied for a lower rating in the past and have been denied. Apple considers Accountability (reporting without filtering) to be "unfiltered internet access" so the app must be rated 17+ under Apple's categories. It is unfortunate, but there is nothing we can do to change that for the time being.
Photo of Dustin Kleinschmidt

Dustin Kleinschmidt

  • 2 Posts
  • 0 Reply Likes
BINGO!  That did it.  Thank you!