Have to sign into CE each time I wake my computer up

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  • Problem
  • Updated 9 months ago
  • (Edited)
I had this issue for a long time now.  CE is updated on my laptop and it's set to automatically sign in, but every time I open my computer, I have to manually sign in.
Photo of JulieClark


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Posted 10 months ago

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Photo of Syd

Syd, Official Rep

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Hello Julie,
       Thank you for posting! To best serve you, I would encourage you to call our Customer Support Team at 877.499.1119. One of our Customer Support Representatives can help you with the following:

1. Identify if the computer is consistently being left in sleep mode

2. Verify that Covenant Eyes is up to date on your computer

3. Verify that Covenant Eyes is running properly on your computer

4. Check the stability and reliability of your internet connection




M-F 8am-11:45pm EST
Saturdays 10am-5:45pm EST
Photo of Chance


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I’ve had this problem on my MacBook as well. I think part of the issue is that the MacBook takes just a little bit of time to bring WiFi up whenever it wakes. So I think CE tries to login but it can’t at that time. Maybe if CE tried again in a few seconds that would help.

One thing I’ve done to help on my end is remove WiFi networks I no longer use. That helps speed up the time it takes to connect to WiFi again.