Have to restart Windows every morning on 8.0.53

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  • Updated 3 months ago
I recently updated to 8.0.53 on Windows 10 and now every morning (I have the internet blocked overnight) I sign in, but I can't load webpages.  I have to restart the computer in order to be able to use a web browser.  I have filtering enabled and I have the chrome extension installed.
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Andrew Wong

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Posted 3 months ago

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Robert B, Official Rep

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Andrew,

Thanks for reaching out. Let me ask two questions:

1 - How does the PC power down? Are you putting the computer into Sleep mode?

2 - Rather than restarting, will you try using the "Refresh Covenant Eyes" option in the app menu? https://www.covenanteyes.com/support-articles/refresh-covenant-eyes/. This is a way to make the filter check it's own settings and will be faster than restarting the computer.

Even if that refresh works, let me suggest a complete uninstall/reinstall. I mention that because sometimes an update over an existing version can leave the software functional, but oddly corrupted.

If the odd behavior persists after a complete uninstall/reinstall, then please call us at 877-479-1119 for complete troubleshooting. Thank you,

Robert
(Edited)
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Andrew Wong

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Yes.  The computer goes to sleep, sometimes before and sometimes after CE blocks the internet.
Refresh seems to have worked this morning.  I'll try a full reinstall too.