Google music reports "cannot establish a secure connection" when CE is installed

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  • Updated 2 years ago
As an Andriod user and Windows 10 user, I get my music to my Andriod devices using Google Music on the PC. At some point in the last year I started receiving a message from Google Music (on the PC) when uploading new songs "cannot establish a secure connection." I use music for work, and play it from my phone, so this is a bit critical for me.

Though I've found a workaround, I'd rather streamline my setup and use my phone the way it is intended.
Any thoughts?
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TheKneeland

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Posted 3 years ago

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Samantha, Alum

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Hi TheKneeland,
     This is the first time I've seen this issue arise. I will talk to one of our Android people and get back to you! 

Samantha
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TheKneeland

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Thank you, I should have mentioned that I do also have filtering through CE. I imagine that some server address is being blocked by CE, but I don't know which as it doesn't show up in my reports.
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Samantha, Alum

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Hi TheKneeland,
     We looked into the issue you're experiencing and it appears that the issue you're experiencing is due to a problem with the file upload and Covenant Eyes. It would happen even if you didn't have filtering. If you're willing, you can try this download for your music manager, which should work for you: https://support.google.com/googleplay/answer/1075570?hl=en . Also, if you could reply back with your version of Covenant Eyes, the make and model of your phone, and your Android Operating System version, I can get that information to the developers so they can work on fixing the issue.

Samantha
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TheKneeland

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I've attempted the music manager on my two desktops and received the same error. I've uninstalled it and re-installed it. However, on my new laptop, the one I uninstalled and re-installed CE onto I've noticed the music manager does work although uploading still does not.
I'm running CE 7.2.11 on Win 10. Since I realized Music Manager is working on this laptop I've been thinking through the differences. Scary to say the Anniversary Update IS ON the working laptop... not sure that is what's make it work, but that is the difference.
I've got a Driod Turbo 2 running Android 6.0.1 w/ CE 2.9.9.86. The phone has little to do with the issue though, it's not uploading from the computer so I can't even attempt to play on the phone. Until now with the Music Manager.

I'm not home, but I'll check my desktops when I do and report back with the version of CE.
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Samantha, Alum

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Hi again,
    First off, I apologize for the long gap in communication! I have the information in to the developers and will let you know when the issue is resolved! In the mean time, if you haven't upgraded to 7.2.37 on your Windows yet, go ahead and try that and see if it makes a difference. 

Samantha
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Samuel McIlheran

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I too am having this issue.
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Samantha, Alum

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Hi Samuel,
    What Windows Operating System and version of Covenant Eyes are you using?

Samantha
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Chris Henderson

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I'm having this issue as well
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Samantha, Alum

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Hi Chris,
    What Windows Operating System and version of Covenant Eyes are you using?

Samantha
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Samantha, Alum

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Hi all,
    Good news! Our developers are working on a Beta version of Covenant Eyes for Android that should resolve this issue. If you want to try the Beta when it comes out, send an email to support@covenanteyes.com with your Covenant Eyes username and the subject line "Please forward to Samantha". They will get it where it needs to go!

Samantha
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Todd Rasband

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Still a problem
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Robert B, Official Rep

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Todd,

If you haven't tried uninstalling and reinstalling Covenant Eyes, start with that. If the problem persists, then, because it could be one of several possible issues, please call us at 877-479-1119.

Robert
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jeremy

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Last week I uninstalled and re-installed CE to fix the issue of not being able to load Gmail on a web browser, and it worked. But then coincidentally I tried to do a couple uploads to Google Music in a web browser (Chrome) and both of my CE computers said they couldn't connect securely. Then I tried a work computer without CE and it worked fine. So I'd also like to see CE fix this issue.
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Robert B, Official Rep

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Jeremy,

Thanks for reaching out. And thanks for trying the uninstall/re-install process.
It sounds like there is, at least, one other factor in play. Because of that, let me encourage you to either 1) call Customer Service at 877-479-1119 or 2) use our online Chat support. Chat support is a service in development, so the available hours are limited. Phone support is available 16 hours per day.

We look forward to working with you to resolve this!
Robert
(Edited)