Google chrome not monitoring sites

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  • Updated 5 years ago
My fiance has Samsung galaxy 4 and covenant eyes has not been monitoring chrome or apps used for past 2 weeks. Any idea what caused this or how I can fix it?
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Posted 5 years ago

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John, Official Rep

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Hey Sharon,

It's hard to troubleshoot some issues like this without being able to speak directly, but I can provide some starting points.

First, try this series of actions:

Uninstall Covenant Eyes
Manually Reboot the Phone
Re-Install Covenant Eyes.

Everyone once in a rare while, the Android operating system stops listening to Covenant Eye's request for updates, and the above pattern seems to be the only way to reset it for now. I can't say for sure that is what you are experiencing, but as a side note it also is a great way to make sure Covenant Eyes is the most recent version on your fiance's device.

If that does not solve the issue, I would recommend calling our Customer Support Team at 877.479.1119, they are experts at troubleshooting technical issues.