Google Chrome Mac OS X Yosemite

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  • Problem
  • Updated 5 years ago
I just installed Covenant Eyes on my Macbook Pro, and when I first opened both Firefox and Safari, I was prompted to install an extension. Everything was all good. But, whenever I open Chrome, nothing happens. No windows appear, no pop-ups. I can't get into the settings or anything at all. Has anyone else had this issue? Is this a known bug? Any help would be greatly appreciated.
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Josh R

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  • frustrated

Posted 5 years ago

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Pam

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My son has a chromebook-through his school-they are not windows compatible-we had the same issue with his-I'm not a techno geek-but I hope this helps.-we don't have macs but 2 custom built windows based computers-with firefox-and windows 7 pro on them--So- I don't think the chrome is even set up for that? I hope this helps you.
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John, Official Rep

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Hey Josh,

The Chrome extension does not require any pop up to install. Google does not require any further authentication to install, so the lack of a pop up should not be concerning on Chrome.
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Josh R

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Hello, and thanks for the prompt response. I reinstalled Google Chrome, but to no avail. For some reason CE is preventing Chrome from opening or displaying any windows at all. I'm a web developer, and Chrome is my go-to, so this is really important to me. I don't know if there is some sort of diagnostic tool available, but any advice would be appreciated.
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John, Official Rep

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Interesting,

Sounds like I misunderstood your trouble.  CE & Chrome traditionally work flawlessly in the Mac environment (even on the device i am typing this reply on) so there is likely some sort of third factor that is influencing this problem. 

I am going to ping our Mac team and see what kind of help we may be able to provide, in the meantime what sort of troubleshooting have you done on the machine thus far?  Do you have any specific firewall/antivirus settings that may be triggering a conflict? (or a dedicated antivirus at all).  Finally there is a known set of compatibility problems with certain parental control restrictions enabled on Mac, if you have any of those can you try removing them and seeing if the issue clears up?