Gmail signin buttons do not work, can't log in

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  • Updated 3 months ago
Currently, I'm logged into my personal Gmail account in Chrome on my Macbook OS X 10.10.5 Yosemite, using CE 3.3.4. I have another account I manage for a group I'm a part of, and for various reasons can't just tie this other account to my personal one. I wanted to log into the other one in Incognito mode in Chrome, but the Gmail signin page wouldn't work. I could type in the account name, but any buttons (Next, Forgot Password, etc) are non-responsive. Hyperlinks work just fine.

I don't want to clear cache and cookies in Chrome, as that will kick me out of my personal gmail account with no apparent way back in. To simulate that, I downloaded Firefox, but I get the same treatment. Based on https://superuser.com/questions/1238906/unable-to-log-into-gmail-next-button-does-not-work I tried messing with my /etc/hosts file - it did appear that CE had done things to it related to google, but after removing those lines, the file was immediately replaced by CE with what it wanted.
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Zachary

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Posted 3 months ago

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Robert B, Official Rep

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Zachary,

Thanks for reaching out! It sounds like you have something Google-related on a Block list. I would check over your Block list for gstatic. If it's there, then remove it and try the sign-in button again. I can't promise that it'll work, but that's where I would start.

If there are Google items on both lists (Allowed/Blocked), filtering/connectivity can get "messy."  Google has many tentacles and they are interconnected. Most of the time, blocking Google is an all-or-nothing situation; you can block all of it or allow all of it. It's very difficult to isolate parts of Google.

The part about items being restored after being deleted makes sense from here. The software should do that.

Our Customer Service team is available until 11:45 pm (EST). If you need more assistance with this scenario, I'd advise you to call them.

Robert