frozen screen

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
Why does my app freeze every time I try to start a google search, type in a website, or switch between pages already in my covenant eyes brower... no matter how many times I download the app again or update to the newest version? It's kind of like I don't have a browser... It's upsetting to me because I have safari and youtube locked down... but then I can't search the web if I need to, which is kind of a waste of an iPhone.

Thanks for your understanding.
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caleb

  • 1 Post
  • 0 Reply Likes

Posted 9 years ago

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Alaina

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  • 8 Reply Likes
Official Response
Hi, Caleb!

I just talked to our iPhone dev and he said that you need to do a complete uninstall and then reinstall from the app store. When we've seen this problem before that has fixed it.

If that doesn't work, comment back and we'll get you connected to someone who can troubleshoot directly with you on it.

Alaina