Firefox crash problem

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  • Question
  • Updated 7 years ago
Covenant Eyes,
Please look at this issue. It is "the #23 top crasher for Firefox".
https://bugzilla.mozilla.org/show_bug...

It sounds like you are already aware of it. Multiple crashes every day. A good way to recreate it would be to get an igoogle account and load it with a bunch of different modules, then open youtube in another tab.

:-Dan
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Dan Watkins

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  • frustrated

Posted 8 years ago

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Chad, Alum

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Hello Dan,

I apologize that you are experiencing a conflict between Covenant Eyes and Firefox. I believe you may be able to resolve the problem just by upgrading your version of Covenant Eyes to the newest version.

Some of the older versions of Covenant Eyes do have conflicts with newer versions of Firefox. Also, if you are experiencing an issue with a Covenant Eyes file named "nmsvc" then you are running a version of Covenant Eyes from before August, 2011 as we changed that file name to "covenanteyes.exe" at that time.

I would recommend you upgrade your version of Covenant Eyes by visiting this page on our website:

https://secure.cvnt.net/member/downlo...

Just install the version of Covenant Eyes that is appropriate to your operating system. The new version will install over the old version, there is no need to uninstall first.

If you continue to have issues, or need help with the upgrade please feel free to contact our Customer Service Team toll-free at 877-479-1119.

Thanks!
Chad
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Dan Watkins

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I am (and was when I wrote this) using version 4.5.1.2095. 64 bit for Windows 7. I believe this is the latest version. I am pretty sure that the version is not the issue (I am also a professional computer programmer, and search for bugs like this all day).

If you want to see a recent crash of mine, view the report for yourself here:

https://crash-stats.mozilla.com/repor...

I noticed a service listed there under "Crashing Thread:" called "nmSvc.dll", as well as "CESpy.dll" and 20 or so others. I did not see "covenanteyes.exe" on the report. The report is fairly extensive, and linked to the original link I sent. I have a feeling that original link is already reported to CE somewhere.

Thanks for looking into this!
:-Dan

PS, to log on to even post this, I had to find a work around to allow the "getsatifaction" forum to log me in via Google. Stackoverflow.com has the same problem... Here is where I found the workaround:

http://meta.stackoverflow.com/questio...

This might fit better as a separate post...
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Jesse

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yep! same here.
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Chad, Alum

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Hi Dan,

I reviewed this issue with some of our QA and Development teams and it is a known conflict between Covenant Eyes and Firefox 12 (as well as the FF 13 beta). As of this point we are working to resolve the conflict but do not have a fix for it yet.

Our recommendation at this time is to install Firefox 11, doing so will remove the conflict between the two programs.

You can download and install Firefox 11 from this website: http://filehippo.com/download_firefox...

I do apologize for this inconvenience, please rest assured that we are working on this problem and hope to resolve it soon.

Chad
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Jesse

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Thanks Chad, looking forward to it.
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Dan Watkins

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Thanks for your followup and knowledge on this. I am excited about the fix.

:-Dan
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Jesse

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also having the same issue multiple times/hr. same version of ff, ce, windows as Dan above. Really looking forward to the fix!
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Gerrit

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Hello,

I have started having a similar issue - repeatedly. Here is the latest crash report:

https://crash-stats.mozilla.com/repor...