filter guardian

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  • Updated 3 years ago
how am I set up as a user's filter guardian? He wants to remove the filter that stops airline boarding pass downloads to his iphone wallet.
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Posted 3 years ago

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Samantha, Alum

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Hi Nate,
    Thanks for the post! If you are someone's Filter Guardian, that allows you access to change the filter settings but not remove it completely. The Account Administrator is the only one who can add or remove services. If you are also the Account Administrator, you can go to and click the "My Account" button in the upper right center of the page. Then, after enter in your username and password, a menu will appear on the left hand side of the screen. Choose "Manage Users" and click on the gear icon in the upper right hand corner of the rectangle that has his name in it. From there, you can remove filtering by filling in the circle that says "Accountability" under the "Services" box.  If you don't see the gear icon in the box, you are most likely not the Account Administrator and do not have the ability to remove filtering.

Hope that helps!