Thank you for reaching out. I’m glad you addressed the battery optimization settings, those tend to be the main culprit. There might be a few other items to check, like an antivirus app or the settings for the blue light filter, but, to be honest, Huawei and CE don’t seem to coexist well.Compatibility issues on these devices is not unique to our app; check out these remarks from dontkillmyapp.com:
I can’t guarantee that a closer look at your situation will solve this. But if you’d like live troubleshooting assistance, then you have two options:
1. use our live chat feature (the blue chat button in the lower, right-hand corner of the main page), or2. write to email@example.com and ask them to arrange a call from Customer Service to you at your convenience.