Failed to connect to backend services

  • 1
  • Problem
  • Updated 4 weeks ago
Every time I try to play a game called fortnite it kicks me out to the lobby and t says failed to connect to backend serveices it’s possible a firewall may be the cause I know how to run my network but the problem is covenant eyes it wasn’t happening before covenant eyes was installed help would be appreciated from the covenant eyes team.
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parker schroeder

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  • frustrated

Posted 4 weeks ago

  • 1
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Robert B, Official Rep

  • 278 Posts
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Parker,

Thanks for reaching out! Let me encourage you to call our Customer Service Team at 877-479-1119. Here's why: based on the settings for your Covenant Eyes® username, access to Fortnite/EpicGames should not be a problem. Calling in will allow a Customer Service Rep to quickly troubleshoot the issue. (I suspect that there is another program causing the conflict.) He/she will get you back online...and out of the storm!

Sorry for the cheesy joke. But please do call us; we want to help.

Robert
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parker schroeder

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Ok thank you!!