Facebook not displaying properly.

  • 1
  • Problem
  • Updated 4 years ago
Recently, Facebook has become completely unusable due to the way it displays in Google Chrome (see image below). When I try to login in the provided boxes, Facebook thinks I do not have cookies enabled for the site, but I do. I installed Covenant Eyes onto a work computer, and immediately Facebook began doing the same thing.

Issue also replicates in Safari. Any help is appreciated!

CE Version 2.8.6
OSX 10.11.2

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Zach

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Posted 4 years ago

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Annelise, Official Rep

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Hello Zach,

I totally agree, Facebook in that state, IS completely unusable and I apologize that your ability to use Facebook is hindered presently on your devices.

One question first, are you a filter user?

If you are, this problem can be resolved rather quickly by one of two options. Option 1, you can adjust the overall filter setting. We allow Facebook, in it's entirety, though at a setting of Teen. Your Filter Guardian can adjust this for you. Option 2, additional URLs can be added to your allow list for the filter. This may require a call from your Filter Guardian to Customer Support so we can assist them with the additional URLs. We can be reached at 877.479.1119. 

If you are not a filter user, I would suggest calling Customer Support, 877.479.1119 and we would be more than happy to assist you. 

Best regards,
Annelise
(Edited)
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Zach

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Thanks Annelise for the reply.

Yes I am a filter user and am working with my FG to see if there's something weird going on there. The reason I posted was because it started happening recently without any changes to my filter settings, so I assumed it was something else.
(Edited)
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Annelise, Official Rep

  • 258 Posts
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Zach,

If those filter changes do not resolve the issue for you please contact our Customer Support. We would really like to fix this issue for you!

Best regards,
Annelise