Download/user account issue

  • 2
  • Problem
  • Updated 7 years ago
  • Acknowledged
I have an existing account because I am an accountability partner for someone else, but I want to download CovenantEyes so that I can be held accountable. The problem: I cannot figure out how to download it for myself using my existing account. Is that possible or do I need to create another account?
Photo of Laurie Ringel

Laurie Ringel

  • 1 Post
  • 0 Reply Likes

Posted 7 years ago

  • 2
Photo of Trevor Corbin

Trevor Corbin

  • 76 Posts
  • 2 Reply Likes
Hello Laurie,

Normally, you can upgrade your account in the online Member Center. However, this function is not working correctly. One of our Customer Representatives would be happy to upgrade your account so that you can use the Covenant Eyes Software. Feel free to contact us about this via email at or by calling us at 877-479-1119.

Thank you for your question!

Trevor Corbin
Customer Service Representative