Dont like the new update

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  • Updated 2 weeks ago
I don't like the new update that I just now installed because it doesn't have a "log out" option for the icon.  That was so helpful for me.  Now all we can do is switch user.  I liked knowing that when I was done I could just click that icon and whoever was behind me had to choose to log in.  Now they can just use my account.  Why on earth would you change a good thing to make it more difficult?  
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Lori Rogers

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  • frustrated

Posted 6 months ago

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Michael Weaver

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100% agree.  We have multiple users in the home and now it just stays logged on as whoever logged in last.  It even automatically logs in upon start up with the last person who used it.
This is defeating the very essence of your accountability system that was working so well.  PLEASE give us that functionality back. Otherwise, we are all using the same "user" and covenant eyes is of no value to us.  Thank you.
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Lloyd-Kim Wenzel

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Well said Lori & Michael.  Please give the log out function back. This is not meeting our main need of functionality, with multiple users on our home PC.

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Suzanne Befort

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Yes, please, please give us this functon back....soon. We have multiple users on our home PC,too.
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Robert B, Official Rep

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Suzanne, 

Let me give you two options.

#1 You could create separate profiles on the Windows computer. You would essentially be recreating the Covenant Eyes sign in/out function. Covenant Eyes on each Windows profile will remain signed in, but Person A wouldn't use the Windows profile (nor the Covenant Eyes settings) of Person B, unless he/she knew Person B's password.

#2 This is information that I posted later in this thread:

"For additional clarity, Switch User came out with Covenant Eyes®  for Windows version 8.0.47. If you have an earlier version, you should still see the Sign In/Out option.

If I found the right account for you and your family, version 8.0.6 appears to be in use. You could copy 8.0.6 to a flash drive, uninstall 8.0.47 and replace it with 8.0.6 from the flash drive. At that point, you should see the Sign in/Out options once again.

At some point, you will get a notification to update the Covenant Eyes®  software. Go ahead and ignore that so you can stick with the Sign In/Out option."


Robert
(Edited)
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Joy Lewis

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Thank you for the info, but these are not practical solutions for many of  your customers.

Problem with #1: Two profiles is tricky in some cases. One small example--Sons share a minecraft server that they created. From what I understand, it would be difficult to make the server accessible to a user/profile other than the one under which it was created. 

Problem with #2: This does not seem like a long term solution. Each Covenant Eyes update addresses important issues and technological advances. Eventually that 8.0.6 version will become unusable. 

Either way, I would think most customers who share devices with family members would appreciate the option of being able to log off/temporarily disable internet access so that the next person is forced to log into their own covenant eyes account if they want internet access. With two teenage sons, Covenant Eyes is absolutely necessary. However, it is also not possible for me to stand behind my sons each time one finishes a homework task and the other begins his just to make sure that the second one remembers to log off and log in.  Or stand behind them each time they log into the computer to make sure they remember to log off and log back in. No internet access is a much more effective "reminder" to log in.

I assume that the transition to apps vs browser has made finding a solution to this extremely challenging. Unfortunately, this update has rendered Covenant Eyes accountability almost unusable by our family. I guess I'll know if someone is trying to access something they shouldn't, but I'll have no idea who is doing it. Sigh.

J Lewis
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Robert B, Official Rep

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Joy,

Thank you for posting! All feedback is important as it helps shape our future decisions and priorities. I'll convey your thoughts to the right people.

I'm not a Minecraft expert, so I could be wrong about this. But, based on what I do know, a player should be able to log in from any computer, any profile, and be directed to their server. It's the log in info that is crucial, it is the key that unlocks the door (the server). The computer is just a car that takes you to the door.

You are certainly right about version 8.0.6 having a shelf life. That answer was very specific to Suzanne, and was an idea/workaround that could work for the time being.

At some point the high-level decision makers at Covenant Eyes will review the Switch User option. Member feedback is one of the factors that is used to evaluate an option. That's why I appreciate your feedback. Thx again for chiming in,

Robert B
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Luke

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I must partially disagree. I have had issues with Covenant Eyes when logged out in the past and would prefer it to always stay logged in. I think only having a switch user option would work best for everyone.
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Roger Keillor

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I have the same issue regarding a shared pc.  I would also point out that the "Help" files were not updated along with the software, which is a basic systems development no-no.

The answer doesn't have to be all or nothing.  The easy answer seems to be to reinstate the Logout menu choice, but then not logout the user when shutting down, unless the user selected that.
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Robert B, Official Rep

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First of all, thank you for the feedback!

Secondly, Roger is right, we didn't do a good job of broadcasting the change. To us, as a way to provide more thorough accountability, the idea made sense and we rolled with it. Making sure someone is signed in avoids the scenario of browsing with no accountability.

But there has been some push back; you guys aren't the only ones saying something. At this point, I won't promise something I can't deliver. While implementing and refining Screen AccountabilityTM is our focus right now, these types of changes are also being reviewed and refined. Again, I don't know how it'll pan out, if the Sign In/Out option will return, but I do know that your voice is being heard.

If you have additional comments/feedback/suggestions, please share. Thank you!

Robert
(Edited)
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Roger Keillor

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Thanks for your reply, Robert.  What we need is certainly not access to the internet without someone signed in.  The prior version didn't allow that, as I understand it.  The problem we have with the current one is that having the wrong person signed in is a real problem - exact accountability is then nonexistent.  Right now, when someone starts up the computer, if someone wants to use the internet, they need to remember to Switch User, which the system gives us no way to force.  It is easy to forget or be too impatient to do the switch when it is so easy to just start using the system without the switch. We're dealing with normal human nature here, not necessarily wrong motives.  (By the way, for what it's worth, my perspective comes from many decades as a programmer, system designer, and software development manager.)
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Robert B, Official Rep

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Roger,

I appreciate your perspective! I'll ask/suggest that there be a prompt, from the system, to Switch User. I don't know that it will be implemented, but, at the least, it will help the conversation continue and, hopefully, spark some additional ideas.

Thanks again for pitching in!

Robert
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Roger Keillor

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More ideas: I think an easy solution (minimal change to new system, I believe) would be to remove the Cancel option from the Switch User pop-up.

1. If anyone changes their mind after selecting Switch User, they simply log back in as themselves.  
2. When a person is done with the system, they simply select Switch User, which leaves the sign-in pop-up for the next user (with no way to simply cancel out).  This has the same benefit as the old Log out function.
3. At start-up, with no other changes to existing function (prior user is logged in), the system pops up the Change User dialog box, which requires a new sign in.  This could be made configurable.
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Lloyd-Kim Wenzel

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Thanks Robert for your reply!  For our specific situation, we like that no internet is available if no one is signed in.  This way our kids only use their sign in and are filter/ logged for their age appropriate level.  My wife and I are use our log in and this also monitors & logs us too for accountability. We have no auto logins so a person has to login if they want access.  This model is working well for us. Having the option to log out with no access to the internet and the option of no auto login at start up would be great to have again.   Could another option be to make available the previous version Covenant Eyes while you move forward with current development and (hopefully) add these options back in version 2.0, or ver 3.0 in the development cycle?  Thank you

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Robert B, Official Rep

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Lloyd,

Thank you for explaining your use of the Sign In/Out option.

For additional clarity, Switch User came out with Covenant Eyes®  for Windows version 8.0.47. If you have an earlier version, you should still see the Sign In/Out option.

If I found the right account for you and your family, versions 7.2.93 and 8.0.38 appear to be in use. You could copy 8.0.38 to a flash drive, uninstall 8.0.47 and replace it with 8.0.38 from the flash drive. At that point, you should see the Sign in/Out options once again.

At some point, you will get a notification to update the Covenant Eyes®  software. Go ahead and ignore that so you can stick with the Sign In/Out option.

Thanks again,

Robert
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Lloyd-Kim Wenzel

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Thank you!  Sounds like a great interim solution.
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Patrick Smith, Alum

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Thanks to all who've posted here. I’ll let Robert B. pick this thread back up in the morning if I overlook something, but he’s at home getting some much-needed R&R. Also, Mr. Keillor, I know Robert B. mentioned it, but good catch on the support documentation on this matter not being up to speed. We’re feeling that pain, too. In fact, we just promoted Robert B. to serve as our new Support Documentation Specialist to shore those things up. He's taking point on our support articles, and you’ll see him post here, as well.

First,we’re grateful for your posts here and appreciate hearing what you want/need from us. I'll give you a quick overview of the rationale behind this ‘switch user' change, and then I'll give you a good, short-term option. 

The rationale: Historically, Covenant Eyes’ software has operated in what's called the 'communications stack' on your devices. We watch and report on browser traffic. That has served us well for many years, but it has twomajor problems in the modern era. 

One: the age of the browser is on the decline. Apps are on the rise even on desktops/laptops. It's no longer adequate for us simply to report browser traffic. This is why we're making the the switch to Screen Accountability. Screen Accountability allows us to monitor anything that appears on the screen--not just browser traffic. 

Two: (And this is the one that's most relevant to this particular thread)Sitting in the communications stack, monitoring web traffic, and reporting about it makes us look a lot like spyware. As a result, antivirus software does not like us!Sometimes after an antivirus software performs an update, Covenant Eyes and your antivirus software get in an arm wrestling match--locking up the ability to get online.These lead to long, tech-intensive trouble shooting sessions. It also occasionally introduces complexities at certain hotspots that require authentication(think of a hotel wifi login). In those cases, we get calls from customers traveling for work. They need CE's protection, but they're unable to get online at the hotel without calling our Customer Service team or uninstalling the software. Not good. 

So, what's this got to do with switch user vs login/logout? Glad you asked. To prevent the frustrations mentioned above, we needed our software to operate outside of the communications stack. Unfortunately, that means we’re no longer in a position to ‘lock the Internet’ the way we did previously. This means that logging out of Covenant Eyes and forcing the next user of the device to login before using the Internet isn’t available to us.

What’s the alternative, then?

Windows computers allow theadministrative user to create user profiles on the computer. Mac computers also have this ability. Say you have a Jack, Calvin, and Danny who all use the computer. If you create a unique user profile for each of them, you can set up the Covenant Eyes software on Jack’s user profile to log Jack in automatically. Likewise with Calvin’s and Danny’s profiles respectively.

We know that's not an ideal solution for folks who previously used Covenant Eyes to govern access to the Internet, but it is, at least, a stopgap measure for you. I hope that's helpful to give some background.

Patrick 
(Edited)
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Michael Weaver

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Patrick,
Thank you for the explanation. This is a big challenge in today’s era. I suppose the profile approach may work for some, but we would actually decrease our accountability by doing so. Now, since we all use the same profile on multiple devices, there are few opportunities for “secrets”. All the files are accessible by any user. Fortunately we’ve built in a lot of trust in our home, so this works well for us. Multiple (x9) profiles gets very complicated across numerous machines and they build in more privacy, not more visibility.
I had old CE downloads available, so that is my short-term solution. I suspect that won’t last long and we don’t have the other necessary updates .
Praying God will give some wise creativity as you work through this issue.
Thanks.