dmp files

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  • Question
  • Updated 3 years ago
  • (Edited)
Why are there 2 dmp files on my son's desktop? They are something like CovenantEyesClientxxx.dmp and CovenantEyesHelperxxx.dmp.
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Tom Caylor

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Posted 3 years ago

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Annelise, Official Rep

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Hello Tom,

Thank you for contacting us! The dmp files are dump files. These files are a result of the Covenant Eyes software crashing. When Covenant Eyes crashes it creates a log of why and how Covenant Eyes crashed. Typically, after the software crashes the user is asked if they would like to save a dmp file so the user can then send that file to our support team. 

If you have any concerns or further questions please feel free to contact our Customer Service team at 877.479.1119.

Best regards,
Annelise