Did not receive my Beta invitation

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  • Problem
  • Updated 1 year ago
Some time ago I, along with several of my friends signed up to be beta testers for the new version of the IOS app that has whole-device monitoring. All of my friends received invitations to download the beta app, but I did not. Their feedback has been extremely positive for the whole device monitoring, and I am in need of this for my device. How do I request to actually receive the beta invitation I signed up for?
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Evan

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  • frustrated

Posted 1 year ago

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Robert B, Official Rep

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Evan,

Thanks for reaching out. The bottom line is that not all who volunteered were selected. Here's the reason - Apple limits the number of beta testers we can add to an app. In terms of willing volunteers, we had more than double that number! So, unfortunately, there were bound to be a few folks that did not get the beta invitation.

In optimism, we hope that the positive feedback of your friends (echoed by the entire beta pool) means the end of development is near. In reality, we don't know what else might crop up and it would be irresponsible to guess a release date.

Thanks again for reaching out and please stay tuned.

Robert
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Evan

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What a cop out answer, and passing off blame to Apple rather than taking responsibility for your customers. How were tester picked? Several of my friends who don't really struggle, and simply use CE as a safeguard were picked for whole device accountability, while some of us who desperately need the app where left out.

You claim it would be irresponsible to release something that might have a potential bug, what seems truly irresponsible is leaving your customers to struggle. 
(Edited)
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Elijah

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Sorry bro that sucks
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Evan

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Just to add, that after follow up communication with Covenant Eyes, their support team was extremely gracious, patient, and helpful with this issue. Robert B went above and beyond in helping seek a resolution to this issue for me.
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Robert B, Official Rep

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Evan,

Our commitment to our customers is evident in the production of this very product. No one else is currently offering the type of coverage we are hoping to achieve. We realize the need for this product. We have a team that is working to make whole-device coverage happen.

I'm sorry that you were disappointed with your phone interaction. Please send constructive criticism to support@covenanteyes.com.

We continue to create resources (e-books, blog posts, and Facebook live events) that support and encourage our members. Our live, US-based Customer Service team is trained to care for our members to the best of our ability.

I am working with the Project Manager to see about getting you enrolled. I will email you when I have anything to report.

Thank you for participating in this forum.

Robert