Dashboard won't open

  • 1
  • Problem
  • Updated 8 months ago
When I try to launch the Dashboard I get "This site can't be reached". I'm on Windows 10 using Chrome, although I've tried it in all the other browsers and gotten the same results. I have the Chrome extension installed and I have CE version 7.2.41.
Photo of nealhatchett

nealhatchett

  • 2 Posts
  • 0 Reply Likes

Posted 8 months ago

  • 1
Photo of Syd

Syd, Official Rep

  • 55 Posts
  • 4 Reply Likes
Hello nealhatchett,
     Thank you for posting! I'm sorry to hear that the Covenant Eyes dashboard will not load in any browsers on your Windows 10 machine. This is a current bug with our latest version of Covenant Eyes, 7.2.41. With some users, we have found the following steps to be helpful to jump-start the dashboard:

1. Open up Task Manger 
   ***Note: To open Task Manager, on your keyboard press the windows key and the R key together,          then release. Then type taskmgr in the Run window that appears, and hit OK.
2. Select the Services tab, located on the top of Task Manger window
3. Right click on CovenantEyesCommService
4. Select start

After doing the above steps, try navigating to the dashboard by right clicking on the Covenant Eyes icon. The dashboard should load. However, if this does not help resolve your issue, please contact the Covenant Eyes Customer Service Team at (US) 989-720-8000. We are open M-F from 8:00am-11:45pm EST and Saturdays from 10:00am-5:45pm EST.

Best Regards,

Syd
Photo of nealhatchett

nealhatchett

  • 2 Posts
  • 0 Reply Likes
That fixed it. Thanks for the quick, late night reply!
Photo of Syd

Syd, Official Rep

  • 55 Posts
  • 4 Reply Likes
Nealhatchett,
       You are very welcome. Thank you for using Covenant Eyes!

Sincerely, 

Syd