Covering Chromebook?

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  • Updated 4 years ago
  • (Edited)
I know you don't offer any services for Chromebooks, but I would really hope that is coming very soon. Most public (and some private) schools are issuing Chromebooks to students for them to do EVERYTHING on (turning in homework, downloading assignments, checking and changing schedules, etc). I have CE on everything for myself and my son except his Chromebook, and thats just a wide open door for him. I understand why you have had a difficult time covering Chromebooks since they are essentially a glorified Google Chrome browser in a box and it's difficult to provide true accountability through a browser extension. But it's been quite a while and I see in other posts that you were working on technology that could potentially cover Chromebooks but I don't see any recent (9 months or so) updates on the subject at all. So I totally do understand where you guys are coming from, but as a paying user and a parent, I would have thought there would be some progress by now and I'm starting to have a hard time justifying my monthly payment to CE to monitor and lock down all his other devices just to have him posses a wide open door with his Chromebook. Can you please offer SOME sort of coverage for Chromebooks quickly? It's been talked about for years but I feel it's past the time to get it rolled out. 

Thanks. 
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Paul Zunker

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Posted 4 years ago

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Samantha, Alum

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Hi Paul,
   
Thanks for the post! We share your frustration with our inability to cover Chromebooks, however, unless they change their Operating System so that they have functionality beyond just being essentially a Google browser, we won't be able to provide services for it.  Currently, the only service that is possible on a Chromebook is a browser extension with no ability to be locked down, so it's completely and easily circumvented.  We wouldn't even be able to send an alert if the extension was turned off.  

If there is ever a change to the Google Operating System that changes the functionality to a regular Operating System, our developers, given the popularity of Chromebooks, will likely be able to pursue the endeavor further, however, it's just not technologically possible at this time.

Thanks,
Samantha 
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Angelia Evans

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What is the extension that is available? While this is not ideal... it is better than nothing.
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Kevin

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This blog post may be helpful: http://www.covenanteyes.com/2016/07/1...
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Lucas

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Is this still true even though chromebook now has access to the Play Store?
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Annelise, Official Rep

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Hello Lucas,

Thank you for your question! Yes, even with the presence of the Play Store we are still unable to monitor the Chromebooks. As Sam mentioned above, a change in their operating system will have to happen in order for us to be able to work properly. Right now, the Chromebooks are simply just a chrome browser with no way for our software to attach and properly hold a user accountable. We haven't forgotten about Chromebooks and if there is ever a change in the operating system it will be something our developers will definitely take a look at.

If you have any further questions feel free to contact our Customer Service at 877.479.1119.

Best regards
Annelise 
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Paul Zunker

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I'm still a little confused because you guys monitor the Chrome browser just fine. If you're saying that the Chromebook is just basically a Chrome browser, why can't it be monitored them?
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Annelise, Official Rep

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Hello Paul,

It is not the fact that we cannot monitor outright. The issue lies with our inability hold someone accountable in an effective manner. A browser extension can be turned off, removed very easily, or deactivated in incognito mode by a user and then we have no way of monitoring or a way to alert an accountability partner that any one of those three scenarios took place. Our software client is where the core of our monitoring lies and makes those three scenarios, previously listed, irrelevant because the extension is not what's monitoring a user. The extension was developed as a way to aid our reporting and to make the reports clearer, not to replace our software.

Using only the extension on Chromebooks does not meet our standard of accountability and is why it is not a viable option for accountability on a Chromebook. 

We realize that for those with Chromebooks this is an inconvenience and we do apologize for that, but at this time using only the Chrome extension is not an option we can offer. 

If you have any further questions please contact our Customer Service at 877.479.1119.

Best regards,
Annelise
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Paul Zunker

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I appreciate your response, thank you! But it's not "replacing" your software if there is no software there to begin with; it's giving the user SOMETHING! If I want it for my child's Chromebook, they don't even need to know it's there. I am sure Ron DeHaas would want a user to have SOME protection versus none if that was the only option available. Of course your full program is the best but on a device like a Chromebook, something is better than nothing.