Covenant Eyes Killed my internet connection

  • Problem
  • Updated 1 year ago
  • Acknowledged
Immediately after installing Covenant Eyes on a Windows Vista computer my internet connection was jacked up.

Main symptom: when streaming video it starts fast then slows to a crawl then stops

I can literally watch this as a youtube video trys to buffer and when i run a speed test. I've reset the modem and router and reinstalled firefox.

Please help and/or fix CE, this happens in Firefox 4, Chrome, and IE!

christian.mtn

  • 2 Posts
  • 0 Likes
  • pissed

Posted 3 years ago

  • 1

Trevor Corbin

  • 76 Posts
  • 2 Likes
Hello,

Thank you for contacting us. I apologize for any negative impact this may have caused you.

I have not received a report of this issue before. It's possible that Covenant Eyes needs to be reinstalled, or there could be some software on your computer that is conflicting with Covenant Eyes.

If you would like, I would be happy to call you and troubleshoot this issue. Let me know how I can help.

Best regards,

Trevor Corbin
Customer Support Lead
Covenant Eyes

christian.mtn

  • 2 Posts
  • 0 Likes
Trevor,

I sent an email to Covenant Eyes and no one has responded.
I've reinstalled CE several times with no improvement. The computer works fine when CE is not installed.

If we can't fix this I'll have to find a new monitoring service.

Trevor Corbin

  • 76 Posts
  • 2 Likes
I'm sorry about the email, Christian. A team member forwarded your email to me and it is my fault that I missed it.

I was able to find your account in our system from your email address. Would it be okay if I called you to help you with this issue?

mike

  • 1 Post
  • 0 Likes
I have had my home laptop wifi connection become locked-up may times from CE. It took awhile to figure it out. My browser would randomely suddenly desplay a message inticating the 2-wire wifi modem was down. Why would I suspect CE? However, all other computers on the network were fine. A restart of the router fixed it. A reboot of the laptop fixed it. It took awhile to figure out a restart of CE fixed it. There's the casue! It also happened at wifi hotspots and on wifi connections at my clients facilities. Many times the only solution is a complete reboot of windows.

After dealing with this for years and other strange and spurious networking problems CE causes, I removed it today. The last straw was the iTunes10-Win7-CE probelm I spent a day to resolve only to recieve an email from CE identifying the issue was casued by CE.The problems are very challenging to resolve since they don't easily point to CE. The iTunes and the wifi stopping are classic. Why would one think of CE in either case? I installed iTunes 10 and now iTunes doesn't work. One does not quickly jump to CE as the cause.

The simple statement is that the costs outweight the benefits for me.

Thanks for the few years of help. But I refuse to invest any more time identifying and resolving problems that were caused by a program that is only supposed to help me.

Dan

  • 6 Posts
  • 0 Likes
I know these posts are from a year ago, but I'm having this same issue. If I do a speed test it is 20mbs+! However all my other sites are messing up and slowing down to a crawl to the point where the javascript stops. My youtube videos even stop buffering. I can't even use Google maps in satellite mode. Any fixes on this?

Dan

  • 6 Posts
  • 0 Likes
I would like to point out that this issue I was having was resolved about a week after posting this. I don't know whether this was to do with Covenant Eyes or not. I know what I said above was true at that time and the account with Covenant Eyes seemed to be the only one that was having this issue. The issue I was having was actually ongoing for 3 or 4 weeks and started right around the time of my installing of Covenant Eyes.

Since then browsing has been running well, except for occasional automatic sign offs of my Covenant Eyes account but that has been less frequent as well.

Thanks Patrick for the reply.

enotsra

  • 1 Post
  • 0 Likes
I'm in the same place Dan. Very frustrating. A helpful program, but appears not to be very well built. After several suggestions from CE techies I finally took it off.

Patrick Smith, Official Rep

  • 45 Posts
  • 7 Likes
Dan Flynn & enotsra,
I am really sorry for the headaches. Unless there is a software conflict (typically security software) Covenant Eyes Accountability should not slow your browsing at all. If you are using the filter, you will experience slower browsing in certain circumstances. Are both of you using the filter? In either case I would love another shot at troubleshooting for you, as I think we could make some headway. My contact information is below. Please give me a call if you're interested in working on it. Thanks!
877.479.1119 Ext. 8039

Dan

  • 6 Posts
  • 0 Likes
I replied to this comment above. Thanks Patrick

Patrick Smith, Official Rep

  • 45 Posts
  • 7 Likes
Good, Dan. I am glad that it is largely resolved for you. Regarding the intermittent sign-offs, I have an idea that might give you some traction. Right-click the Covenant Eyes icon in the task bar. Choose "Preferences." Uncheck "Automatically log me in." Click "ok." Right-click the Covenant Eyes icon again and sign out. Right-click again and sign in, but this time, make sure you check the "Stay signed in" box. Once you've signed in, you can reset your preference to automatically log in. Generally, "Stay signed in" will help you ride the waves of an intermittent internet signal. Give us a call if the typed version of these instructions give you a headache, and you'd rather hear it voice-to-voice.

Dan

  • 6 Posts
  • 0 Likes
Thanks! I'll give that a try.