Covenant Eyes does not work on Acer W510 Windows 8 tablet

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  • Problem
  • Updated 7 years ago
  • In Progress
I purchased an Acer W510 Windows 8 tablet instead of an iPad so that I could run the Windows version of CE and not have to deal with the many limitations introduced by the iOS architecture. The tablet has an Intel Atom processor and runs the full version of Windows 8 ("32-bit single language"). It is NOT a Windows RT device.

I installed the CE 5 beta with no trouble, and if I click on the CE icon and select "Sign in", the icon changes to the open eye to indicate that log-in was successful.

However, CE does not monitor internet traffic. Sites that I visit do not show up in my reports, and filtering does not work. If I right-click on the CE icon and select "Show URL logs", the window is blank, and after CE tech support had me turn on Debug logging, the Users\\AppData\LocalLow\CE folder remained empty and no files or folders ever showed up in it.

After a few days of this behavior, I uninstalled CE and switched to K9, which works fine as a filtering application. However, I would really prefer to have the accountability features of CE instead of just a filter.

Please test the CE 5 beta on Atom-based Windows 8 tablets and fix this issue!

Thank you.
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Jeff

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Posted 7 years ago

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Marvin D. Moorman

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I'm hesitant on installing CE on my Intel Atom based Asus Vivo tablet because of this post and the lack of a response. Is there an issue with Atom based devices? Are you looking into this issue?
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Patrick Smith, Alum

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Thanks for raising this again, Marvin.

In our experience to date, Covenant Eyes on Windows 8 tablets is hit and miss. Microsoft indicates that certain tablets are running a full version of Windows 8 (as opposed to Windows RT). However, in some cases it is clear that the tablet OS has some critical differences. We know this because the version of Covenant Eyes that's running smoothly on Windows 8 laptops and desktops is a roll of the dice on a given Windows 8 tablet.

To my knowledge there have not been any incidents of difficulty uninstalling, so it's certainly worth giving a try on your tablet.

As for looking into the issue, you'll notice that the version of CE for Windows 8 is technically still in Beta; we're in active development on it. Admittedly, our primary focus has been seamless performance on Windows 8 as it is experienced on laptops and desktops. If Microsoft and Asus are shooting straight, and the OS on your tablet is, in fact, Windows 8 32-bit, our work should carry over there nicely.

Our testing at present has been strongly oriented toward laptops/desktops as the adoption rate has been stronger there than on tablets. When we're confident of new features and performance there, I expect we'll take queues from the market as to whether or not to turn attention to Windows 8 tablets specifically.

Thank you for raising the question again, and please let us know if you have additional questions.

Patrick Smith
Product Owner Covenant Eyes