Covenant Eyes causing kernel panic/crash reboot with OSX Mavericks: com.cvnt.nke

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  • Problem
  • Updated 4 years ago
Edit: crash reboot happened again while I was filing this bug report.  :(

History: experienced a series of crash reboot kernel panics due to Covenant eyes a few months ago.  Worked with customer service, uninstalled and reinstalled after verifying the bug with a Covenant Eyes developer via CSR.  Did not experience any kernel panics during the interval that Covenant Eyes was uninstalled, have not experienced kernel panics based on other kernel extensions installed.

The crash reboots started up again this weekend, so here we go.  I'm posting it here in the forum first before contacting the customer service line, in case others have the same troubleshooting needs.

Symptoms: the crash reboot kernel panic doesn't appear to be linked to specific other programs running--it just happens when I'm in the middle of working on something or playing a game. 

Here's the kernel panic report generated by OSX after the crash:

Anonymous UUID:       240788A7-F920-76C8-9A54-FFFEAC6D5D57


Sat Aug  9 15:38:02 2014
panic(cpu 6 caller 0xffffff80276dc24e): Kernel trap at 0xffffff7fa8fa0e97, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff80795b7fff, CR3: 0x000000008988a0bd, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff80795b8000, RCX: 0xffffffffffffffff, RDX: 0x0000000000000000
RSP: 0xffffff821d9db660, RBP: 0xffffff821d9db670, RSI: 0xffffff80795b8000, RDI: 0xffffff80795b8000
R8:  0x0000000100002400, R9:  0x0000000000000000, R10: 0xffffff807c1dd655, R11: 0xffffff81ca122ff0
R12: 0xffffff81ca11c000, R13: 0x000000000000005a, R14: 0x0000000000000011, R15: 0xffffff807c1dd600
RFL: 0x0000000000010286, RIP: 0xffffff7fa8fa0e97, CS:  0x0000000000000008, SS:  0x0000000000000010
Fault CR2: 0xffffff80795b7fff, Error code: 0x0000000000000000, Fault CPU: 0x6


Backtrace (CPU 6), Frame : Return Address
0xffffff821d9db2f0 : 0xffffff8027622f79 
0xffffff821d9db370 : 0xffffff80276dc24e 
0xffffff821d9db540 : 0xffffff80276f3746 
0xffffff821d9db560 : 0xffffff7fa8fa0e97 
0xffffff821d9db670 : 0xffffff7fa8fa26c8 
0xffffff821d9dbaf0 : 0xffffff7fa8f9fc33 
0xffffff821d9dbb70 : 0xffffff7fa8f9e396 
0xffffff821d9dbb90 : 0xffffff7fa8f9d082 
0xffffff821d9dbc30 : 0xffffff8027a34609 
0xffffff821d9dbc90 : 0xffffff8027a16ae1 
0xffffff821d9dbd80 : 0xffffff8027a22360 
0xffffff821d9dbe90 : 0xffffff8027a226c0 
0xffffff821d9dbf60 : 0xffffff8027a40777 
0xffffff821d9dbfb0 : 0xffffff80276f3c38 
      Kernel Extensions in backtrace:
         com.Cvnt.nke(205.1)[0030DDB5-43CF-3864-BA00-8AF36C0D9E0D]@0xffffff7fa8f9b000->0xffffff7fa8fabfff


BSD process name corresponding to current thread: Agent


Mac OS version:
13E28


Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun  3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide:     0x0000000027400000
Kernel text base: 0xffffff8027600000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)


System uptime in nanoseconds: 179158463194411
last loaded kext at 178038821337311: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa9a66000, size 49152)
last unloaded kext at 178149346139670: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa9a66000, size 32768)
loaded kexts:
com.alxn1.driver.wjoy 1
com.Cvnt.driver.CvntDriver 0205.01
com.Cvnt.nke 0205.01
com.3dconnexion.driver 10.1.1
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.ApplePlatformEnabler 2.0.9d6
com.apple.driver.AGPM 100.14.28
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleHDA 2.6.3f4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.GeForce 8.2.6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD4000Graphics 8.2.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleMuxControl 3.6.22
com.apple.driver.AppleIntelFramebufferCapri 8.2.8
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.AppleSDXC 1.5.2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.driver.CoreStorage 380
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.nvidia.driver.NVDAGK100Hal 8.2.6
com.apple.nvidia.driver.NVDAResman 8.2.6
com.apple.iokit.IOAcceleratorFamily 98.22
com.apple.iokit.IOBluetoothFamily 4.2.6f1
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.iokit.IOAcceleratorFamily2 98.22
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 683.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM768E, 751.28 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: USB & PS/2 Mouse
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
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Cupcake 35521

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  • Irritated

Posted 5 years ago

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John, Official Rep

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Thanks for sending the logs,

I will forward this to one of our Mac guys on Monday, he will be quite interested in finding out why the crash happened.

In the meantime there is a package of diagnostics that we have which we can run on mac and grab some of our programs logs, I will link the download below. If you want to run it and then upload the text file here that would help us isolate and solve the issue

http://www.covenanteyes.com/special/Covenant%20Eyes%20System%20Status.zip

Thanks
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John, Official Rep

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I spoke with one of our Mac guys,

He says that according to this log there is an issue between Covenant Eyes and a program called "Agent".  Kernel panics can be a bit tricky to debug, so what we are looking for is reproducibility.  Do you know what you were doing immediately prior to the crash? If we can find the circumstances that lead up the the app crashing and can then reproduce it, we have a much better chance of solving the problem
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Cupcake 35521

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John, 

Thank you for following up.  

I have experienced four kernel panics since Friday night; two of the four were while Google Chrome was focused and I was entering crash reports here on CovenantEyes.com.  Does the CE software stack special case this website's URLs somehow?  It may be related.  

Anyway, I ran the diagnostics terminal script you posted and I'm uploading the output here.  I'll pull the upload down after a few days for privacy's sake.

Re: com.cvnt.nke conflicting with Agent, here's the list of processes running right now (normal web browsing use case)with "Agent" in the process name (most appear to be OSX processes AFAIK):
  • AirPlayUIAgent
  • AppleIDAuthAgent
  • CalendarAgent
  • com.apple.IconServicesAgent
  • imagent
  • IMDPersistenceAgent
  • KernelEventAgent (running as root)
  • soagent
  • SocialPushAgent
  • spindump_agent
  • storeagent
  • USBAgent
  • UserEventAgent (running as root)
  • UserEventAgent
All the other agents are running under my user account.  If I can put the kernel panic stack trace into a more verbose output mode somehow, please let me know.  I gotta get this machine stable. :)
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John, Official Rep

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What version of Covenant Eyes are you on currently? There was once upon a time a kernal panic that was associated with the way some of our forums worked... if you were on this website I wonder if it is related. I will follow up more tomorrow
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Cupcake 35521

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Covenant Eyes: v 2.5.1

OSX: v10.9.4 (13E28)

  Model Name: MacBook Pro (early 2013 retina)

  Model Identifier: MacBookPro10,1

  Processor Name: Intel Core i7

  Processor Speed: 2.7 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 6 MB

  Memory: 16 GB 1600 MHz DDR3

  Boot ROM Version: MBP101.00EE.B03

  SMC Version (system): 2.3f36

Graphics  NVIDIA GeForce GT 650M 1024 MB

If there's any other system info you would like, please let me know.


I would like to register my consternation at the idea that a(ny) website would be able to trigger kernel instability via CE...!  (I know that isn't your area of responsibility, J).  :)   

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John, Official Rep

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Okay, 

Our Mac dev would like you to run a command in terminal, to help us isolate exactly what this "Agent" program is.
•  Open Terminal
•  Run the command "system_profiler SPApplicationsDataType"
•  Search all of the output for a program named "Agent" (exactly equal)
•  Report the "Location" field for all matched items

In the meantime I have our best QA guy seeing if he can reproduce this crash on some of our test machines.
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Cupcake 35521

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Here are the exact matches (case-sensitive) for 'Agent' (3 matches against Blizzard.  Figures that a game company would push out unstable crunch-time software...):

Agent:
      Version: 1.14.3 (3235)
      Obtained from: Identified Developer
      Last Modified: 8/9/14, 3:14 PM
      Kind: Intel
      64-Bit (Intel): No
      Signed by: Developer ID Application: Blizzard Entertainment, Inc., Developer ID Certification Authority, Apple Root CA
      Location: /Users/Shared/Battle.net/Agent/Agent.app
      Get Info String: Blizzard Agent 1.14.3 (3235), Copyright © 2010-2014 Blizzard Entertainment.  All rights reserved.

Agent:
      Version: 1.14.3 (3235)
      Obtained from: Identified Developer
      Last Modified: 8/9/14, 3:14 PM
      Kind: Intel
      64-Bit (Intel): No
      Signed by: Developer ID Application: Blizzard Entertainment, Inc., Developer ID Certification Authority, Apple Root CA
      Location: /Users/Shared/Battle.net/Agent/Agent.3235/Agent.app
      Get Info String: Blizzard Agent 1.14.3 (3235), Copyright © 2010-2014 Blizzard Entertainment.  All rights reserved.

Agent:
      Version: 1.11.4 (2717)
      Obtained from: Identified Developer
      Last Modified: 3/7/14, 6:55 PM
      Kind: Intel
      64-Bit (Intel): No
      Signed by: Developer ID Application: Blizzard Entertainment, Inc., Developer ID Certification Authority, Apple Root CA
      Location: /Users/Shared/Battle.net/Agent/Agent.2717/Agent.app
      Get Info String: Blizzard Agent 1.11.4 (2717), Copyright © 2010-2014 Blizzard Entertainment.  All rights reserved.

Here are other, partial matches (case-sensitive, substring match) for *Agent* (dozen-plus matches against Apple, a few other utilities like Canon printer, Android, etc.):

LaterAgent:
      Version: 1.0
      Obtained from: Apple
      Last Modified: 7/7/14, 6:42 PM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/LaterAgent.app

OBEXAgent:
      Version: 4.2.6
      Obtained from: Apple
      Last Modified: 7/7/14, 6:42 PM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/CoreServices/OBEXAgent.app
      Get Info String: 4.2.6, Copyright © 2002-2014 Apple Inc. All rights reserved.

AVRCPAgent:
      Version: 4.2.6
      Obtained from: Apple
      Last Modified: 7/7/14, 6:42 PM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/CoreServices/AVRCPAgent.app
      Get Info String: 4.2.6, Copyright © 2002-2014 Apple Inc. All rights reserved.

SMARTSNMPAgent:
      Obtained from: Unknown
      Last Modified: 6/27/14, 2:18 PM
      Kind: Intel
      64-Bit (Intel): No
      Location: /Library/Application Support/SMART Technologies/SMARTSNMPAgent.app
      Get Info String: Created by Qt/QMake

SyncServicesAgent:
      Version: 14.4.3
      Obtained from: Identified Developer
      Last Modified: 6/25/14, 3:57 PM
      Kind: Intel
      64-Bit (Intel): No
      Signed by: Developer ID Application: Microsoft Corporation, Developer ID Certification Authority, Apple Root CA
      Location: /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
      Get Info String: 14.4.3 (140616), © 2010 Microsoft Corporation. All rights reserved.

DiskImages UI Agent:
      Version: 10.9
      Obtained from: Apple
      Last Modified: 5/16/14, 5:33 PM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/Resources/DiskImages UI Agent.app

CoreServicesUIAgent:
      Version: 101.3
      Obtained from: Apple
      Last Modified: 5/16/14, 5:33 PM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/CoreServices/CoreServicesUIAgent.app
      Get Info String: Copyright © 2009 Apple Inc.

CMFSyncAgent:
      Version: 10.0
      Obtained from: Apple
      Last Modified: 2/26/14, 7:08 PM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/PrivateFrameworks/CommunicationsFilter.framework/CMFSyncAgent.app

IMServicePlugInAgent:
      Version: 10.0
      Obtained from: Apple
      Last Modified: 2/26/14, 7:08 PM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/Frameworks/IMServicePlugIn.framework/IMServicePlugInAgent.app

ARDAgent:
      Version: 3.7.1
      Obtained from: Apple
      Last Modified: 2/26/14, 7:08 PM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/CoreServices/RemoteManagement/ARDAgent.app

Apple80211Agent:
      Version: 9.3.2
      Obtained from: Apple
      Last Modified: 2/26/14, 7:08 PM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/CoreServices/Apple80211Agent.app
      Get Info String: 9.3.2, Copyright © 2000–2013 Apple Inc. All rights reserved.

AirPlayUIAgent:
      Version: 2.0
      Obtained from: Apple
      Last Modified: 2/26/14, 7:08 PM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/CoreServices/AirPlayUIAgent.app

Android File Transfer Agent:
      Version: 1.0.50.2266
      Obtained from: Identified Developer
      Last Modified: 10/15/12, 11:25 AM
      Kind: Universal
      64-Bit (Intel): No
      Signed by: Developer ID Application: Google Inc., Developer ID Certification Authority, Apple Root CA
      Location: /Users/loganpark/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app

MRTAgent:
      Version: 1.1
      Obtained from: Apple
      Last Modified: 10/23/13, 12:34 PM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/CoreServices/MRTAgent.app


Canon MF Scan Agent:
      Version: 2.1.0
      Obtained from: Identified Developer
      Last Modified: 10/3/13, 10:59 AM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Developer ID Application: Canon Inc., Developer ID Certification Authority, Apple Root CA
      Location: /Library/Printers/Canon/MFScanner/Utilities/Canon MF Scan Agent.app
      Get Info String: Version 2.1.0, Copyright CANON INC. 2012 All Rights Reserved

UnmountAssistantAgent:
      Version: 4.0
      Obtained from: Apple
      Last Modified: 8/25/13, 12:44 AM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/CoreServices/UnmountAssistantAgent.app

SocialPushAgent:
      Version: 25
      Obtained from: Apple
      Last Modified: 8/25/13, 1:25 AM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/CoreServices/SocialPushAgent.app

PubSubAgent:
      Version: 1.0.5
      Obtained from: Apple
      Last Modified: 8/25/13, 12:03 AM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/Frameworks/PubSub.framework/Versions/A/Resources/PubSubAgent.app

ODSAgent:
      Version: 1.8
      Obtained from: Apple
      Last Modified: 8/24/13, 10:48 PM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/CoreServices/ODSAgent.app
      Get Info String: 1.8 (180.3), Copyright © 2007-2009 Apple Inc. All Rights Reserved.

FileSyncAgent:
      Version: 8.1
      Obtained from: Apple
      Last Modified: 8/25/13, 12:51 AM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/CoreServices/FileSyncAgent.app
      Get Info String: © Copyright 2013 Apple Inc., all rights reserved.

CoreLocationAgent:
      Version: 1,486.12
      Obtained from: Apple
      Last Modified: 9/25/13, 5:13 PM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/CoreServices/CoreLocationAgent.app
      Get Info String: Copyright © 2013 Apple Inc.

AirPort Base Station Agent:
      Version: 2.2
      Obtained from: Apple
      Last Modified: 8/24/13, 10:49 PM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/CoreServices/AirPort Base Station Agent.app
      Get Info String: 2.2 (220.2), Copyright © 2006-2013 Apple Inc. All Rights Reserved.

FontRegistryUIAgent:
      Version: 81.0
      Obtained from: Apple
      Last Modified: 9/26/13, 1:21 AM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Support/FontRegistryUIAgent.app
      Get Info String: Copyright © 2008-2013 Apple Inc.

NetAuthAgent:
      Version: 5.0
      Obtained from: Apple
      Last Modified: 9/6/13, 7:13 PM
      Kind: Intel
      64-Bit (Intel): Yes
      Signed by: Software Signing, Apple Code Signing Certification Authority, Apple Root CA
      Location: /System/Library/CoreServices/NetAuthAgent.app
Photo of Cupcake 35521

Cupcake 35521

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Looking at the timestamp of the Blizzard Agent last-modified attribute, it almost matches the datetime of the first crash on Friday.  Seems a reasonable candidate.  

Anyway, I'm going to uninstall all Blizzard software for now; I go up for tenure review in a month and surprise reboots are the last stressor I need...

If your Apple dev needs me to keep it loaded or try uninstalling/reinstalling the Blizzard software, let me know sometime today.
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John, Official Rep

  • 439 Posts
  • 79 Reply Likes
Thanks for responding so quickly. Our Dev actually mentioned that he thought it may have something to do with Blizzard, but he was unsure. 

With that information we can probably move forward on our end. Please let me know if you experience any crashes without the Blizzard tech installed
Photo of Cupcake 35521

Cupcake 35521

  • 8 Posts
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Thank you again, John.  I will report any further trouble with supporting data.  
Photo of John

John, Official Rep

  • 439 Posts
  • 79 Reply Likes
You got. I will let you know as soon as we have solid progress on our end
Photo of Cupcake 35521

Cupcake 35521

  • 8 Posts
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Hi, all, 

The above anonymous poster was me.  I had the same problem, com.Cvnt.nke causing kernel panic (Mac blue screen of death) twice in a row while installing another Blizzard game (Starcraft II).  Below is the kernel panic log.  

Pro tip: Don't use Blizzard products at all with Covenant Eyes on Mac.  The immediate crash reboot is very reproducible, in a bad way. :)

Wed Dec  2 16:18:03 2015
*** Panic Report ***
panic(cpu 4 caller 0xffffff802edd6bba): Kernel trap at 0xffffff7faf63a5b4, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff8150d6117f, CR3: 0x0000000343f49059, CR4: 0x00000000001626e0
RAX: 0xffffff8150d6117f, RBX: 0x00000000ffffffff, RCX: 0x0000000000000000, RDX: 0xffffff924abdbbf8
RSP: 0xffffff924abdbb50, RBP: 0xffffff924abdbb80, RSI: 0x000000000000002f, RDI: 0xffffff8050d61180
R8:  0x000000000000000a, R9:  0x0000000000000000, R10: 0xffffff81d003a098, R11: 0xffffff8051449d43
R12: 0xffffff8050d61180, R13: 0xffffff924abdbdc0, R14: 0xffffff8150d6117f, R15: 0xffffff8210967000
RFL: 0x0000000000010246, RIP: 0xffffff7faf63a5b4, CS:  0x0000000000000008, SS:  0x0000000000000010
Fault CR2: 0xffffff8150d6117f, Error code: 0x0000000000000000, Fault CPU: 0x4, PL: 0

Backtrace (CPU 4), Frame : Return Address
0xffffff924abdb7e0 : 0xffffff802ece5307 
0xffffff924abdb860 : 0xffffff802edd6bba 
0xffffff924abdba40 : 0xffffff802edf4313 
0xffffff924abdba60 : 0xffffff7faf63a5b4 
0xffffff924abdbb80 : 0xffffff7faf63a004 
0xffffff924abdbc30 : 0xffffff802f21a142 
0xffffff924abdbc90 : 0xffffff802f1f32f4 
0xffffff924abdbe00 : 0xffffff802f205fb3 
0xffffff924abdbef0 : 0xffffff802f2028a6 
0xffffff924abdbf60 : 0xffffff802f22ac50 
0xffffff924abdbfb0 : 0xffffff802edf4808 
      Kernel Extensions in backtrace:
         com.Cvnt.nke(208.5.97)[8744DCC7-7061-31B7-942D-895A708C6F18]@0xffffff7faf638000->0xffffff7faf648fff

BSD process name corresponding to current thread: Agent

Mac OS version:
15B42

Kernel version:
Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:xnu-3247.10.11~1/RELEASE_X86_64
Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D
Kernel slide:     0x000000002ea00000
Kernel text base: 0xffffff802ec00000
__HIB  text base: 0xffffff802eb00000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 692617790277
last loaded kext at 7867093585: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7fb1516000, size 32768)
last unloaded kext at 536344406119: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7fb02c1000, size 12288)
loaded kexts:
com.intel.kext.intelhaxm 1.1.5
com.sophos.nke.swi 9.0.53
com.Cvnt.driver.CvntDriver 0208.05.97
com.Cvnt.nke 0208.05.97
com.3dconnexion.driver 10.1.1
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 110.20.21
com.apple.driver.ApplePlatformEnabler 2.5.1d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.filesystems.ntfs 3.13
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyDriver 272.50.31
com.apple.driver.AppleHDA 272.50.31
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.iokit.IOBluetoothSerialManager 4.4.2f1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.GeForce 10.0.6
com.apple.driver.AppleIntelHD4000Graphics 10.1.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleMuxControl 3.11.33b1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleIntelFramebufferCapri 10.1.0
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleUSBTCButtons 245.4
com.apple.driver.AppleUSBTCKeyboard 245.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 37
com.apple.iokit.IOAHCIBlockStorage 2.8.0
com.apple.driver.AppleSDXC 1.7.0
com.apple.driver.AirPort.Brcm4360 1010.14.1a4
com.apple.iokit.AppleBCM5701Ethernet 10.1.11
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.AppleAHCIPort 3.1.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 272.50.31
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSerialFamily 11
com.apple.nvidia.driver.NVDAGK100Hal 10.0.6
com.apple.nvidia.driver.NVDAResman 10.0.6
com.apple.driver.CoreCaptureResponder 1
com.apple.iokit.IOSurface 108.0.1
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleGraphicsControl 3.11.33b1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1
com.apple.iokit.IOBluetoothFamily 4.4.2f1
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.driver.AppleHDAController 272.50.31
com.apple.iokit.IOHDAFamily 272.50.31
com.apple.iokit.IOAudioFamily 204.1
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.iokit.IOAcceleratorFamily2 203.10
com.apple.AppleGraphicsDeviceControl 3.11.33b1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.AppleUSBMultitouch 250.4
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.2
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2
com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.CoreStorage 517
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 5.0.6
com.apple.iokit.IO80211Family 1101.24
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.usb.AppleUSBEHCI 1.0.1
com.apple.iokit.IOAHCIFamily 2.8.0
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 415
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.iokit.IOUSBHIDDriver 900.4.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0

System Profile:
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.94.29.1a4)
Bluetooth: Version 4.4.2f1 16391, 3 services, 19 devices, 1 incoming serial ports
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 3.0 Bus
Serial ATA Device: APPLE SSD SM768E, 751.28 GB
Model: MacBookPro10,1, BootROM MBP101.00EE.B0A, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
Network Service: USB Ethernet, Ethernet, en5
Network Service: Wi-Fi, AirPort, en0
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Model: MacBookPro10,1, BootROM MBP101.00EE.B0A, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.94.29.1a4)
Bluetooth: Version 4.4.2f1 16391, 3 services, 19 devices, 1 incoming serial ports
Network Service: USB Ethernet, Ethernet, en5
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM768E, 751.28 GB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 3.0 Bus
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4